He'Neisha Walker
Lawrenceville,United States
Summary
Dedicated Customer Service Specialist and Data Entry Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive *Work From Home*
Lawrenceville, GA
05.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high customer satisfaction rate through effective communication and problem-solving. - Collaborated with cross-functional teams to improve service processes.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Claims Processor
Crosslinks Family Practice
Lawrenceville, GA
10.2020 - 04.2022
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Collaborated with claimants, insurance agents, and underwriters to resolve claims-related issues.
- Maintained detailed records of claims, processing, and payouts.
- Researched medical claims for validity to resolve discrepancies.
- Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.
Data Entry Specialist
Summit Spine and Joint Center
Lawrenceville, GA
04.2018 - 10.2020
- Demonstrated exceptional attention to detail in accurately inputting and verifying data.
- Maintained data confidentiality and followed established data entry protocols.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
Education
Associate of Science -
Harrison College - Indianapolis
Indianapolis, IN05.2017
High School Diploma -
Anderson High School
Anderson, IN06.2015
Skills
- Excellent Communication
- ICD-10 Coding
- Medical Terminology
- Problem Solving
- Critical Thinking
- Active Listening
- Written and Verbal Communication Skills
- Conflict Resolution
- Empathy
- Accurate Data Entry
- Attention to detail
- Data Confidentiality
- Written and Verbal Communication
- Multi-tasking
- Dependable
- Quick learner
- Pleasant and professional demeanor
Timeline
Customer Service Representative
Progressive *Work From Home*
05.2022 - Current
Claims Processor
Crosslinks Family Practice
10.2020 - 04.2022
Data Entry Specialist
Summit Spine and Joint Center
04.2018 - 10.2020
Associate of Science -
Harrison College - Indianapolis
High School Diploma -
Anderson High School
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