Henesey Pacheco
Blythe,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06.2022
Certified Nursing Assistant
Palo Verde College
Blythe, CA07.2021
Skills
- Retail Management
- POS System Operations
- Product Display
- Cash Register Operation
- Excellent Memory
- Coffee Machinery
- Safe Food Handling Practices
- Billing and Payment Processing
- Station Preparation
- Credit Card Transactions
- Solid Problem Solver
- Inventory Management
- Coordinating with Supervisors
- Multitasking Strengths
Timeline
Barista
Starbucks
07.2021 - Current
High School Diploma -
Palo Verde High School
Certified Nursing Assistant
Palo Verde College
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