Henley Pettibone
Puyallup,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Plato's Closet
2022.09 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
Barista
Big Foot
2021.09 - 2022.10
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Food Service Handler
Chipolte
2020.03 - 2021.03
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Survey Processor
Survey Solutions
2015.01 - 2019.12
- Prepared, boxed, and staged outgoing shipments.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Processed customer service surveys for Joint Base Lewis-McChord housing.
Education
Associate of Arts - Liberal Arts And General Studies
Excelsior University
New York06.2025
High School Diploma -
Puyallup High School
Puyallup, WA06.2021
Skills
- Proficient in Microsoft and DRS systems
- Detailed-oriented with mathematical calculation and reasoning skills
- Superior Customer Service
- Compassionate Team Player
Volunteer Work
Engaged with residents at nursing homes to boost moral. Freeway trash pick-up for cleaner free way project.
Timeline
Manager of Operations
Plato's Closet
2022.09 - Current
Barista
Big Foot
2021.09 - 2022.10
Food Service Handler
Chipolte
2020.03 - 2021.03
Customer Service Survey Processor
Survey Solutions
2015.01 - 2019.12
Associate of Arts - Liberal Arts And General Studies
Excelsior University
High School Diploma -
Puyallup High School