Henley Walling
Charlotte,North Carolina
Summary
Compassionate virtual support group leader with a background in customer service. Recognized for patience and creative problem-solving, dedicated to improving guest satisfaction and supporting individuals with diverse needs.
Overview
8
8
years of professional experience
Work History
Hostess
FARM Cafe
Boone, NC
01.2026 - Current
- Greeted and seated guests promptly upon arrival to enhance dining experience.
- Managed reservation system to ensure efficient table turnover and guest satisfaction.
- Provided menus and outlined daily specials to inform guests of dining options.
- Assisted in maintaining cleanliness and organization of dining area for optimal service flow.
- Handled guest inquiries and complaints with professionalism, ensuring a positive experience.
Virtual Support Group Leader
National Alliance of Mental Illness
Boone, NC
01.2026 - Current
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Supported individuals with mental disorders through therapeutic conversation and uplifting
Server
Flower Child Cafe
Charlotte, NC
02.2024 - 08.2025
- Provided exceptional customer service by promptly taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and ensured timely delivery of meals to tables.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary requirements.
- Demonstrated adaptability in fast-paced environments while managing multiple tables effectively.
Shift Leader
Smoothie King
Charlotte, NC
04.2022 - 08.2024
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on operational procedures and company standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
Hostess
Illos Noche
Charlotte, NC
08.2023 - 01.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient service flow.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in training new staff on customer service standards and operational procedures.
- Collaborated with kitchen and waitstaff to coordinate orders and enhance guest satisfaction.
Volunteer
Gigi's Playhouse Center for Down Syndrome
Charlotte, NC
03.2018 - 04.2020
- Developed and implemented engaging educational programs for children with Down syndrome.
- Collaborated with families to create individualized support plans tailored to each child's needs.
- Organized community outreach events to raise awareness and promote inclusion of individuals with Down syndrome.
- Trained and mentored new volunteers on best practices for supporting participants effectively.
- Taught cooking classes to young adults with Down Syndrome.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NCBachelor of Science - Psychology
Appalachian State University
Boone, NC05-2027
Skills
- Creative problem-solving
- Friendliness
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
Accomplishments
I have been on the Chancellor's list for all of my college experience thus far.
Affiliations
On campus, I am affiliated with the Psychology Club, and the National Alliance of Mental Illness club.
Timeline
Hostess
FARM Cafe
01.2026 - Current
Virtual Support Group Leader
National Alliance of Mental Illness
01.2026 - Current
Server
Flower Child Cafe
02.2024 - 08.2025
Hostess
Illos Noche
08.2023 - 01.2024
Shift Leader
Smoothie King
04.2022 - 08.2024
Volunteer
Gigi's Playhouse Center for Down Syndrome
03.2018 - 04.2020
High School Diploma -
Ardrey Kell High School
Bachelor of Science - Psychology
Appalachian State University