- International culture
- Content creation
- Learning new marketing tools
- Exploring different cities
- Social media and trend-spotting
- Travel
Isabella Rooney
Philadelphia,PA
Summary
Media-savvy communications major with international experience and a strong background in customer service. Passionate about developing creative marketing campaigns and engaging social media content that boosts customer interaction and drives online sales.
Overview
3
3
years of professional experience
Work History
Hostess
Loch Bar
08.2025 - Current
- Greet and welcome guests, creating a warm and inviting atmosphere that enhances the dining experience
- Manage seating and coordinate over 400 customers and 25+ daily phone inquiries, ensuring efficient flow and minimal wait times
- Communicate effectively with servers and kitchen staff to optimize seating arrangements and maintain smooth service operations
- Resolve guest concerns promptly and professionally, improving overall customer satisfaction
- Collaborate with management to develop strategies that enhance guest experience and streamline table turnover
- Train new host/hostess team members on greeting procedures, seating protocols, and customer service standards
- Maintain the seating chart to maximize table usage and support restaurant efficiency
Summer Camp Counselor
Abington Club
06.2024 - 08.2024
- Supervised and ensured the safety of a group of 25-30 campers aged 5-7 during daily activities
- Led weekly field trips to various parks and shows.
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Facilitated team-building exercises to promote cooperation among participants.
Hostess
Iron Hill Brewery & Restaurant
09.2022 - 04.2023
- Greeted guests, managed waitlists, and assigned tables using OpenTable
- Handled takeout orders and phone reservations
- Helped with cleaning, bussing, and decorating during holidays
- Known for being reliable, friendly, and quick on my feet
Education
Bachelor of Science - Communications
Temple University
Philadelphia, PA04-2028
Bachelor of Science - Communications (Freshman)
Temple University Rome Campus
Rome04.2025
High School Diploma -
Abington Highschool
Abington, PA05-2024
No Degree - Creative Writing and Culture (Summer Abroad Program)
CIEE
London, England07.2023
Skills
- Hospitality industry background
- Collaborating with colleagues
- Effective phone communication
- Effective team leadership
- Creative problem-solving
- Client support
- Effective multitasking
- Patience and empathy
- Customer engagement
- Effective guest complaint resolution
Interests
Timeline
Hostess
Loch Bar
08.2025 - Current
Summer Camp Counselor
Abington Club
06.2024 - 08.2024
Hostess
Iron Hill Brewery & Restaurant
09.2022 - 04.2023
Bachelor of Science - Communications
Temple University
Bachelor of Science - Communications (Freshman)
Temple University Rome Campus
High School Diploma -
Abington Highschool
No Degree - Creative Writing and Culture (Summer Abroad Program)
CIEE