HENNA AGNANI
Edison,NJ
Summary
Dynamic banking professional with over 8 years in branch operations and customer service. Demonstrates a strong track record in surpassing performance goals, enhancing team productivity through effective coaching, and maintaining compliance with banking regulations. Bilingual and skilled in cultivating positive customer relationships.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
PNC Bank
Edison, NJ
01.2023 - 05.2026
- Managed daily branch operations and supported the Branch Manager in achieving operational, customer service, and business development objectives.
- Supervised, coached, and trained employees, coordinating schedules and delegating responsibilities to enhance daily performance.
- Trained staff on banking procedures, data-entry accuracy, customer service standards, documentation requirements, and operational policies.
- Monitored branch activities and prepared reports, ensuring operational accuracy and compliance with regulatory standards.
- Resolved complex customer concerns professionally while identifying appropriate solutions and maintaining strong customer relationships.
- Supported achievement of sales, service, and operational goals, contributing to improved customer satisfaction.
- Supported activities across multiple branches and helped maintain consistent adherence to banking procedures and service standards.
Banker
PNC Bank
Edison, NJ
06.2019 - 12.2022
- Consistently exceeded individual and branch sales goals and ranked among top performers for revenue generation and client satisfaction.
- Managed customer relationships and delivered tailored financial services, ensuring accuracy, professionalism, and confidentiality.
- Cultivated strong customer relationships through needs-based conversations and proactive communication.
- Opened new accounts and validated supporting documentation for completeness, accuracy, and compliance with established procedures.
- Processed domestic and international wire transfers in accordance with banking procedures and regulatory requirements.
- Assisted customers in person and through online channels by identifying needs, answering questions, and resolving service issues.
- Updated customer information and maintained accurate records within internal banking systems.
- Maintained organized branch files, reports, forms, and customer documentation.
- Collaborated with branch team members to support daily operations and achieve overall branch performance objectives.
Teller / ATM Custodian
Santander Bank
Aberdeen, NJ
01.2018 - 12.2018
- Processed daily customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, transfers, and other routine banking transactions.
- Managed cash responsibly and maintained accurate cash drawer balances while following established security, dual-control, and operational procedures.
- Ensured ATM operational readiness by completing cash-related procedures and documenting accurate records.
- Monitored ATM activity and followed established procedures for balancing, servicing, and reporting ATM-related issues.
- Verified customer identification and transaction documentation to protect customer information and minimize operational risk.
- Supported daily branch balancing by maintaining accurate transaction and cash records.
- Identified customer needs and facilitated referrals to appropriate banking products and services.
- Followed established security, cash-control, and compliance procedures when handling customer transactions and bank assets.
- Built positive customer relationships and contributed to a professional, service-focused branch environment.
Education
Master of Arts - English Literature
MDS University
IndiaBachelor's Degree - Economics, English Literature, and Social Studies
MDS University
IndiaSkills
- Branch Operations Management
- Banking systems
- Account management
- Wire transfers
- Cash handling
- Compliance awareness
- Records management
- Customer management
- Sales Strategy
- Customer service
- Team leadership
- Employee training
- Problem solving
- Attention to detail
- Verbal communication
- Multitasking
Personal Information
Title: Santander Manager
Language Proficiency
- Bilingual: English & Hindi, Familiarity with Other Indian Languages
Timeline
Assistant Branch Manager
PNC Bank
01.2023 - 05.2026
Banker
PNC Bank
06.2019 - 12.2022
Teller / ATM Custodian
Santander Bank
01.2018 - 12.2018
Master of Arts - English Literature
MDS University
Bachelor's Degree - Economics, English Literature, and Social Studies
MDS University