Summary
Overview
Work History
Education
Skills
Publications
Timeline
Generic

Henna Kim

Austin,TX

Summary

  • 10 years of hands-on research experience with a Master's degree and partial PhD studies in Information Science.
  • critical thinker proficient in diverse UX methods, with strong analytical skills that drive effective problem-solving and insights.
  • Effective communicator, skilled in collaborating and driving research initiatives forward.
  • UX integrator, adept at translating research insights into impactful design and product strategies.

Overview

15
15
years of professional experience

Work History

Sr. UX Researcher (Contract)

Cisco
02.2024 - 04.2024
  • Conducted research within Lifecycle Transformation Design team to revamp sales and customer management tools in pre-sales and post-sales
  • Synthesized interview and card sort data to optimize the order workflow from quotation to order placement using the Cisco Commerce Workspace (CCW) tool, targeting Cisco and partner sellers
  • Prioritized user needs and development features by creating a visual framework that aligned user experience flows with functional capabilities in a project to renew an employee tool for customer management
  • Integrated UX approaches into the development lifecycle to address usability issues identified through quantitative and qualitative survey data analysis

Sr. UX Researcher

Oracle
06.2022 - 04.2023
  • Led discovery research for a Balance Sheet Planning application of B2B finance cloud in Global Business Units team
  • Employed stakeholder and user interviews, provided key takeaways for implementation, and supported MVP scoping using personas, user goals, journey maps, workflows, and mental models to translate research into design
  • Facilitated user-centered design by presenting the UX approach at monthly Redwood UX bootcamps
  • Developed internal research resources and a repository to enhance research activities and foster collaboration

Sr. UX Researcher (Contract)

Best Buy
04.2021 - 05.2022
  • Led research to improve customer shopping and employee experience on retail platforms, focusing on video chat, store maps, electronic sign labels, QR codes, and callback queues
  • Applied a diverse mix of methods-surveys, interviews, usability tests, competitive analysis, and secondary research-to address issues in customer-facing and employee back-end tools
  • Increased customer satisfaction, engagement, and employee efficiency by visualizing workflow issues, aligning with market trends and shopper needs, and supporting decisions for unified operational platforms

UX Research Consultant

USAA
03.2019 - 02.2021
  • Conducted independent research to provide user, product, & market insights for annuity & life insurance products
  • Analyzed large datasets (over 4,000 inquiries) from an AI chatbot, quantifying themes and identifying areas for improvement, such as content development to meet customer needs, conversational interface design, increased automation & technical capabilities
  • Led research to set actionable business goals and development requirements for annuity, life insurance, and omni-channel strategies, delivering insights using Adobe Analytics, call log analysis, case study, & competitive analysis
  • Designed and executed evaluative research using interviews, remote usability testing, and heuristic evaluation

Graduate Research Assistant

The University of Texas at Austin, School of Information
09.2011 - 12.2018
  • Conducted user research regarding health services, engineering software, and corporate solutions in a PhD program
  • Planned and executed qualitative research such as interviews, observations, surveys, and competitive analysis
  • Carried out user & usability tests of digital products and devices (e.g., user tests of a shared large touch display)

Graduate Teaching Assistant

University of Texas at Austin, School of Information
09.2015 - 05.2018
  • Mentored and guided master students in developing user tests in Usability and Advanced Usability classes

UI Designer

Isobar
09.2009 - 05.2011
  • UI design of corporate office apps and multimedia apps of a brand new LG smartphone
  • Executed ethnographic research for the concept development of Samsung's TV-Smartphone sync widgets

Education

Master of Science - Information Science

University of Texas At Austin
Austin, TX
12-2018

Master of Arts - Informatics

State University of New York at Buffalo
Buffalo, NY
05.2007

Bachelor of Science - Biology

Chungnam National University
05.1999

Skills

  • Qualitative Research Methods
  • Quantitative Research Methods
  • Interviews
  • Contextual Inquiry
  • Surveys
  • Diary Studies
  • Usability Tests
  • Heuristic Evaluation
  • Competitive Analysis
  • Adobe Analytics
  • Benchmarks
  • Case Study
  • Thematic Analysis
  • Content Analysis
  • UserZoom
  • UserTesting
  • Qualtrics
  • Dscout
  • Dovetail
  • Optimal Workshop
  • MAXQDA
  • NVivo
  • SPSS
  • Figma
  • User Empathy
  • Design thinking

Publications

  • Contextualizing Information Needs of Patients with Chronic Conditions Using Smartphones, Doctoral Consortium in the ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR), 2018
  • Health literacy in the eHealth era: A systematic review of the literature, Kim, H., Xie, B., Patient Education and Counseling, 100, 6, 1078-1087, 2017
  • Health Information Seeking of Low SES Hispanic Adults Using Smartphones, Kim, H., Zhang, Y., Aslib Journal of Information Management, 67, 5, 542-561, 2015
  • Health Literacy and Internet- and Mobile App-based Health Services: A Systematic Review of the Literature, Kim, H., Xie, B., Proceedings of the American Society for Information Science and Technology, 2015
  • Employing a User-Centered Design Approach to Improve Operator Interfaces, Bias, R. G., Nixon, M., He, D., Kim, H., IIE Transactions on Occupational Ergonomics and Human Factors, 2, 3-4, 207-214, 2014
  • Collaboration on a Large-scale, Multi-touch Display: Asynchronous Interaction and Multiple Input Use, Kim, H., Snow, S., Proceedings of the 2013 conference on Computer supported cooperative work, 2013
  • Usability and Effectiveness Evaluation of a Course-Advising Chat Bot, Kim, H., Ruiz, M.E., Peterson, L., Proceedings of the Annual Meeting of the American Society for Information Science and Technology, 2007

Timeline

Sr. UX Researcher (Contract)

Cisco
02.2024 - 04.2024

Sr. UX Researcher

Oracle
06.2022 - 04.2023

Sr. UX Researcher (Contract)

Best Buy
04.2021 - 05.2022

UX Research Consultant

USAA
03.2019 - 02.2021

Graduate Teaching Assistant

University of Texas at Austin, School of Information
09.2015 - 05.2018

Graduate Research Assistant

The University of Texas at Austin, School of Information
09.2011 - 12.2018

UI Designer

Isobar
09.2009 - 05.2011

Master of Arts - Informatics

State University of New York at Buffalo

Bachelor of Science - Biology

Chungnam National University

Master of Science - Information Science

University of Texas At Austin

Similar Profiles

CREATE PROFILE
Henna Kim