Summary
Work History
Education
Skills
Timeline
Generic

Henny Morgan

New York,New York

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Postal Service Clerk

USPS
10 2016 - 06 2023
  • Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
  • Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
  • Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
  • Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.

Dispatcher Coordinator

MTA/ Access a ride
12 2015 - 10 2016
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.
  • Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.

Customer Service Representative

Verizon
04 2015 - 12 2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Time Warner Cable
04 2008 - 04 2013
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Troubleshooted Cable, phone and internet services..
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

GED - Business

Theodore Roosevelt high school
06.1991

Skills

  • Adaptability
  • Product knowledge
  • Patience
  • Conflict Resolution
  • Time management
  • Work remote from home
  • Problem solving
  • Active listening
  • Adaptability

Timeline

Postal Service Clerk

USPS
10 2016 - 06 2023

Dispatcher Coordinator

MTA/ Access a ride
12 2015 - 10 2016

Customer Service Representative

Verizon
04 2015 - 12 2015

Customer Service Representative

Time Warner Cable
04 2008 - 04 2013

GED - Business

Theodore Roosevelt high school

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Henny Morgan