Summary
Overview
Work History
Education
Skills
Timeline
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Henok Tumebo

Centreville,USA

Summary

Achieved Customer service and management skills with over 5 years of experience in a retail setting, highly energized and Excellent work ethic. Areas of expertise also includes people management, sales and meeting daily company goals also a mature decision-maker who communicates effectively and performs positively in stressful situations.

Overview

10
10
years of professional experience

Work History

Team Lead

Walmart Supercenter
08.2021 - 01.2023
  • Examined merchandize to verify that it was correctly priced and displayed
  • Stocked and replenished merchandize according to store merchandizing layouts
  • Handled all customer relation issues in a gracious manner and in accordance with company policies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Mentored new sales associates to contribute to the store's positive culture
  • Took inventory of food and supplies and ordering food, beverages and supplies as needed
  • Answer questions regarding products, warranties, and services
  • Meet deadlines on time sensitive projects and present to management

Superviser/ Team Member

Arby's
06.2021 - 08.2021
  • Performed various financial activities such as cash handling, deposit preparation
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals
  • Learned roles of other departments to provide coverage and keep store operational
  • Handles escalation to ensure customer satisfaction

Assistant Manager

Party Depot
12.2015 - 01.2020
  • Trained new team members in cash register operation, stock procedures and customer service
  • Assigning tasks to associates that fit their skill level and maximize team performance
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Keeping reports of daily sales by printing using Microsoft Excel
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction
  • Driving the financial performance of assigned areas by ensuring that sales and profit goals are achieved
  • Handle inbound /outbound calls on an as needed basis only when proper coverage is needed
  • Ordering products that customers need, receiving shipments and taking inventories

IT Associate

Eskye Internet Café
06.2013 - 08.2014
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service
  • Improved job tasks and mentored junior team members on best practices and standards
  • Increased system security and performance with proactive changes
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately
  • Consulted users to determine areas in need of improvement
  • Submitted recommendations regarding infrastructure overhauls

Education

computer SCIENCE -

GEORGE mason university
Fairfax, va
01.2025

associate dgree -

nova
ANNANDALE, VA
06.2015

information technology -

st. mary university collage
Ethiopia
06.2015

Skills

  • Excellent team leader
  • Customer service rep
  • MS Office
  • MS Excel
  • Advanced Database
  • Multitasking responsibilities
  • Customer oriented
  • Staff leadership
  • Fast learner
  • IT specialist
  • Documentation
  • Workplace safety
  • Risk management
  • Loss prevention
  • Work assignment delegation
  • Performance monitoring
  • Trend tracking
  • Invoice verification
  • Quality control
  • Production monitoring
  • Coaching and mentoring
  • Employee training

Timeline

Team Lead

Walmart Supercenter
08.2021 - 01.2023

Superviser/ Team Member

Arby's
06.2021 - 08.2021

Assistant Manager

Party Depot
12.2015 - 01.2020

IT Associate

Eskye Internet Café
06.2013 - 08.2014

computer SCIENCE -

GEORGE mason university

associate dgree -

nova

information technology -

st. mary university collage

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Henok Tumebo