HENOK YEMANE
Seattle,WA
Summary
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Vigilant Unarmed Security Officer known for maintaining safety and security with high productivity and efficient task completion. Specialized skills include surveillance, conflict resolution, and emergency response. Excels in communication, problem-solving, and adaptability to ensure peace of mind in various settings.
Overview
6
6
years of professional experience
Work History
Unarmed Security Officer
Oatridgesecurity
Seattle, Washington
01.2024 - Current
- Monitored premises to ensure safety and prevent unauthorized access.
- Patrolled assigned areas to detect and deter security threats.
- Responded promptly to incidents, maintaining a calm and professional demeanor.
- Collaborated with law enforcement during emergencies for coordinated responses.
- Conducted regular inspections of equipment and security systems for functionality.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained high levels of alertness throughout shifts.
- Maintained log books with accurate entries on daily activities and notable events.
- Prepared detailed incident reports following any security breaches or safety concerns.
- Operated security vehicles for patrolling large premises efficiently.
- Managed lost and found items, ensuring safe return to rightful owners.
Retail Worker
Space Needle LLC
Seattle, WA
09.2021 - 08.2024
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed cash register operations using POS system and processed sales and returns.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked and organized shelves during slow periods to maintain store appearance.
Facilitator
AGE UP
Seattle, WA
08.2020 - 07.2024
- Enhanced customer satisfaction ratings by resolving account issues efficiently
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time
- Drove client retention by managing engaging merchandise presentations to motivate impulse purchases
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations
- Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships
- Facilitated group discussions and activities to ensure successful outcomes.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
Education
High School Diploma -
Seattle Central Community College
Seattle, WA06-2027
High School -
Franklin High School
Seattle, WA06.2023
Skills
- Interpersonal and written communication
- Meeting facilitation
- Patient assessments
- Professional relationships
- CPR/First-aid certified
- Effective listening
- Behavior modification
- Team collaboration
- Product description
- Sales presentations
- Buying signals
- Prospecting skills
- Negotiation
- Networking
- Relationship selling
- Deal negotiation
- Customer care
- Inside and outside sales
- Sales closing
- Product management and pricing
- Sales development
- Strategy development
- First aid administration
- Perimeter security
- Perimeter patrol
- Building security
- Alarm monitoring
- Detainment
- Situational awareness
- Facility security
- Crime prevention
- Incident reporting
- Maintaining order
- Building patrol
- Stress tolerance
- Physical fitness
- Loss prevention tactics
- Adaptable and flexible
- Public safety
- Self-discipline
- CCTV review
- Report writing
- Property patrol
Languages
English
Full Professional
Tigrinya
Full Professional
Spanish
Limited
Education
true,other
Timeline
Unarmed Security Officer
Oatridgesecurity
01.2024 - Current
Retail Worker
Space Needle LLC
09.2021 - 08.2024
Facilitator
AGE UP
08.2020 - 07.2024
High School Diploma -
Seattle Central Community College
High School -
Franklin High School