Henri Xhialli
Naples,FL
Summary
Driven and personable professional with a passion for luxury automobiles and a strong focus on customer satisfaction. Possesses solid understanding of automotive technology and exceptional communication skills. Dedicated to creating memorable customer experiences and driving brand loyalty. Developed in a high-paced automotive sales environment with emphasis on customer engagement and brand representation. Skilled in fostering relationships and providing personalized service. Seeking to transition into a new field, leveraging strong communication and client management abilities. Experienced in brand representation, client engagement, and sales strategies. Utilizes deep product knowledge and effective communication to elevate brand perception and foster customer loyalty. Demonstrates track record of consistently meeting sales goals and fostering positive client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Audi Brand Specialist
VW and Audi of Naples
04.2021 - 02.2024
- Trained to provide exceptional customer service, in person, on the phone, via email or video
- Completed approximately 50 calls, 20 email and 5 videos per day.
- Trained to complete a successful -Needs Assessment- to find out what the customers needs and budget are and land him on the right vehicle
- Trained to negotiate with the client in person, phone or email and to do a great follow up in order to retain a successful business relationship
- We used CRM such as E-Leads and Automotive Mastermind to input and collect customer data in order to provide them with a new vehicle that matches their current needs and it is within their budget
- CoVideo was a huge, helpful tool that I constantly used in order to send clients video of the vehicle they inquired on, answering questions and addressing any concerns
- Contributed to dealership revenue growth by consistently meeting or exceeding monthly sales targets.
- Collaborated with service department staff to provide seamless support for maintenance appointments and repairs.
- Maintained up-to-date knowledge of Audi products, technology advancements, and market trends through ongoing training sessions.
- Managed customer information within CRM software accurately, streamlining communication between departments as needed.
Sales Consultant
Naples Nissan
10.2020 - 03.2021
- As Sales Consultants, we were trained to make a lot of Cold Calls and to call our previous and new clients about our new deals on models and also on different ways of owning the vehicle such as lease and finance options
- We were trained to use multiple client relation management software such as E-Leads to create client profiles and notes of conversations and schedule future appointments and follow up calls
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Head Server/Manager
Joe's Diner
09.2016 - 11.2018
- As a Head Server/Manager, I thrive to create a welcoming and friendly atmosphere to all our guests and colleagues!
- Always being aware of our guest needs and ongoing side work to keep everything running smooth
- I live by 'treat each guest the way you want to be treated' from the second they walk in our door, till they exit
- First things first, I make sure our guests are greeted immediately upon entrance, whether is a simple 'good morning, we will be right with you' if we are busy to a simple 'have a wonderful day', our guest should always be acknowledged and never neglected!
- Once the guest have been set, we approach then with a smile and introduce ourselves and ask them if they would like to start with a beverage and also mention our specials and soup of the day, then we give them time to review while we go get the drinks
- When we drop off the drinks we ask them if they are ready or need a few more minutes and proceed accordingly!
- Since the Diner is a very fast pace work environment, I make sure that all of my staff is constantly keeping an eye on the coffee (a diner with no coffee is like fries with no ketchup..NO GOOD)..
- Also we make sure our ice container is always kept full
- Every time the bell rings, we make sure we go run the food first ( COLD FOOD, NO GOOD)!!
- In conclusion, I am very much a team player and used to working in a very fast pace environment!
- I absolutely can't stand guests being neglected or not greeted upon entrance or as they exit the restaurant
- I am very customer service oriented and aware of my surroundings!
- I know I will be and asset to your company and only add value!
- I know my customer service and communications skills are professional and respectful
- Supported needs of 5 - person wait staff who attended to specific needs of countless customers daily for Joe's Diner restaurant with social relevancy and intentionality.
Product Concierge/Sales Specialist
Mercedes-Benz of Naples
09.2014 - 11.2016
- My role as a Product Concierge is to learn all the features of each model and educate the client by demonstrating the features once he has purchased the vehicle and has completed the finance process
- The vehicle delivery is designed to the client's preference
- We listen to what our client finds more important to know about the vehicle and we focus on teaching them those specific features that he has requested
- Part of the initial vehicle delivery is also to connect their Bluetooth cell phone device as well as pair their garage door opener to the vehicle's homelink
- As a Mercedes-Benz of Naples team member it is my responsibility to provide a delightful customer service experience by greeting the clients up on arrival and making sure that they find the department or person they are looking for
- Clients should never be ignored and we should never assume that a client has been or is being helped by someone else
- Assistance was provided in person, via phone or email and most of all via video
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
High School -
Florida Gulf Coast High School
Naples, FL2009
Associate of Science - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FLSkills
- CRM proficiency
- Strong communication and interpersonal skills
- Multitasking Abilities
- Excellent written and verbal communication
- Customer service
- Sales and Negotiations
- MS Office
- Tech Savvy
Certification
- Driver's License
- Real Estate License
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Greek
Native or Bilingual
Timeline
Audi Brand Specialist
VW and Audi of Naples
04.2021 - 02.2024
Sales Consultant
Naples Nissan
10.2020 - 03.2021
Head Server/Manager
Joe's Diner
09.2016 - 11.2018
Product Concierge/Sales Specialist
Mercedes-Benz of Naples
09.2014 - 11.2016
- Driver's License
- Real Estate License
High School -
Florida Gulf Coast High School
Associate of Science - Business Administration And Management
Florida SouthWestern State College
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