Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Henrietta Akunne

Lawrence

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Multi-Skilled Technician

Praxis Healthcare Solutions
09.2021 - 12.2021
  • Set up and performed test activities.
  • Adhered to strict screening techniques and procedures while conducting human screenings.

Customer Service Representative

Whole Food Market
11.2022 - 05.2023
  • Delivered healthy living and disease management information to specific population groups.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Behavioral Health Technician

Golden Care Therapy
01.2022 - 07.2023
  • Applied behavior intervention plans based on principles of applied behavior analysis.
  • Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Implemented psychological interventions and coordinated community resources to assist clients' in community integration.

Education

Bachelor of Science - Medical Sciences

Delta State University Teaching Hospital.
Abraka, Delta State Nigeria
12.2017

Skills

  • Report creation
  • Decision-making
  • Communication
  • Health coaching
  • Organized and detail-oriented

Timeline

Customer Service Representative

Whole Food Market
11.2022 - 05.2023

Behavioral Health Technician

Golden Care Therapy
01.2022 - 07.2023

Multi-Skilled Technician

Praxis Healthcare Solutions
09.2021 - 12.2021

Bachelor of Science - Medical Sciences

Delta State University Teaching Hospital.

Certification

CPR/AED

Similar Profiles

CREATE PROFILE
Henrietta Akunne