HENRIETTA AMANKWAH
Greenwood Village,CO
Summary
Dedicated Customer Service Representative with a proven track record in resolving customer complaints and enhancing satisfaction. Skilled in effective communication and team collaboration. Open to learning more.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shoprite Store
kumasi, ghana
04.2022 - 01.2025
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to improve service efficiency and quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Total Petroleum Services
KUMASI, GHANA
02.2018 - 03.2022
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service efficiency and quality.
- Trained new employees on customer service procedures and best practices.
- Supported sales initiatives by promoting products during customer interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Science - Nursing
BEREKUM NTC
BEREKUM08-2015
Skills
- Customer relationship management
- Team collaboration
- Effective communication
- Retail sales customer service
- Stock management
- Data entry
- Active listening
Timeline
Customer Service Representative
Shoprite Store
04.2022 - 01.2025
Customer Service Representative
Total Petroleum Services
02.2018 - 03.2022
Associate of Science - Nursing
BEREKUM NTC
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