Henrietta Brown
Desoto,TX
Summary
Highly motivated, goal directed, result oriented Bodily Injury Ligation Claims adjuster with excellent oral and written communication skills. Able to adapt well to new environments, hard worker, team player, and committed to do what it takes to assist the company in obtaining maximum results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Negotiator
Godsey Martin
08.2023 - Current
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
- Enhanced internal collaboration by fostering open communication channels between departments involved in the negotiation process.
- Oversaw contract lifecycle management from initial drafting through renegotiation or termination while minimizing legal exposure.
Sr. Claim Specialist
Parker and Associate
05.2023 - 10.2024
- Handling Commercial, Auto, General Liability claims
- Ligation Represented the company in attending mediations and Trails.
Senior Claims Complex Examiner
BROADSPIRE, a Crawford Company, TPA and Gallagher District Service
06.2003 - 01.2011
- Dedicated unit for First America, formally known as Laidlaw Transportation Service
- Hired as a Complex Examiner to investigate commercial lines bodily injury and property damage loses with high risk, high complexity, and severity through aggressive claims handling
- Evaluated and settled all bodily injury claims within my settlement authority and requested services
- Prepared detailed Home Office report for internal management and Client
- Participate in roundtable decisions on cases with high exposure, and complexity with internal superiors and well as with the Client
- Attend all mediations, settlement conferences and trails as warranted
- Assigned and managed all litigated files, to defense attorneys
- Reviewed cases with defense counsels to determine what was the most cost effective strategy for the file
- Conducted legal expense bill audits
- Handled one of the largest clains in Laidlaw ransit’s history
- A 2006 Huntisville ,Alabama bus accident which involved 4 fatalities and 36 seriously injured plantiffs
- All of the case were in litigation
- As the handling adjuster was responsible for the day to day operation of the claimx
- Proactive claims handling asured all claims were handled propertly and was concluded in a timely fashion.
Administrative Assistant
Fireman’s Fund Insurance Company
01.1977 - 01.2002
- Career started at Fireman’s Fund as an Administrative Assistant and learning all phases of the claims department.
Sr. Claims Representative
01.1991 - 01.2001
- Investigate heavy Commercial Lines Bodily Injury and Property with complexity as severity
- Analyze coverage and identify any coverage issues and draft coverage letters with recommendations
- Establish and maintain adequate reserve throughput the life of the file
- Manage file handling through diary management
- Evaluate and settle claims to avoid litigation if possible
- Conduct agency calls on dedicated accounts
- Work closely with SIU and Loss Control to minimize client exposure
- Worked as a Sr
- Claims Examiner on a dedicated TPA account for one of the largest rental agencies for 2 and half years, handling high complexity and severity Commercial claims, which involved multiple fatalities and serious type claims in multiple states.
Claims Representative
01.1985 - 01.1990
- Managed moderate to Complex Personal Lines, Commercial Lines and trails as warranted
- Reported cases to Home Office that met Home Office reporting criteria.
Claims Assistant
01.1980 - 01.1984
- Managed Minor to moderate claims in Personal lines., in Texas, Oklahoma and Louisiana
- Assigned claims to Independent adjusters and was responsible to their reporting.
Education
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ12.2012
Skills
Five star negotiator
Excellent customer service
Team player
- Self-awareness
- Open-mindedness
- Building rapport
Certification
American Education Institute Senior CLAIM Law Associate Designation
Summaryofqualifications
Over 30 years of direct claims handling experience, Alabama, Arizona, Connecticut, California, Florida, Minnesota, Montana, Oregon, Rhode Island, Texas, Oklahoma, New Jersey, Pennsylvania, Tennessee, Indiana, Illinois, Massachusetts, Missouri, Pennsluvania, Wisconsin, South Dakota, Maine, Louisiana, District of Columbia, Ohio, Strong comprehensive knowledge of Tort Law contract law and liability concepts applicable to Products, Automobile, Garage and General Liability Claims., Knowledge of policy contracts, the ability to analyze and interpret policy coverage and their application to and apply the applicable coverage., Able to recognize subrogation potential in a timely manner., Excellent leadership, decisions making, problem solving analytical and time management skills., Dependable, loyal and the ability to develop and maintain excellent rapport and management client and co-workers.
Additional Education
- Prairie View A&M University, Prairie View. Texas – 1973-1974 (Nursing)
- Numerous Continuing Education courses
- Toastmasters
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Negotiator
Godsey Martin
08.2023 - Current
Sr. Claim Specialist
Parker and Associate
05.2023 - 10.2024
Senior Claims Complex Examiner
BROADSPIRE, a Crawford Company, TPA and Gallagher District Service
06.2003 - 01.2011
Sr. Claims Representative
01.1991 - 01.2001
Claims Representative
01.1985 - 01.1990
Claims Assistant
01.1980 - 01.1984
Administrative Assistant
Fireman’s Fund Insurance Company
01.1977 - 01.2002
Associate of Arts - Business Administration
University of Phoenix
American Education Institute Senior CLAIM Law Associate Designation
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