Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
TRAVEL DOCUMENTS
Timeline
Generic

MELISSA STEPHENS

DESOTO,TX

Summary

Experienced Registered Nurse with a diverse background in clinical and information services, along with CNOR(E) certification. Completed the BOLD Project for Baylor Scott & White Health, earning an "excellent" rating from Epic. Currently working as an application analyst on the Epic Optime and Anesthesia support and build team. Dedicated to delivering high-quality work promptly to achieve exceptional outcomes for the organization, physicians, staff, and patients.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Epic Optime and Anesthesia Application Analyst

Atos
10.2024 - Current
  • Led the Scorpius (May 2024) Epic upgrade for Optime and Anesthesia. This included responsibility for the design, development, build, testing, and implementation of an assigned STRY.
  • Provided exceptional end-user support, resolving issues quickly and efficiently.
  • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
  • Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
  • Mentored junior team members by providing guidance on best practices for ticket resolution as well as navigating complex organizational structures.
  • Engaged and contributed to multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
  • Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.

Epic Beaker Build Analyst

Atos
01.2022 - 10.2024
  • Implemented Epic Beaker application at Baylor Scott & White Health for CTX, NTX and HTPN as their enterprise solution. With over 700 clinics and the 37 hospitals, making this the largest Epic Beaker “Big Bang” implementation ever.
  • Lone Beaker analyst on the Cority/Beaker interface project within BOLD where the Employee Health Clinics collect and send to Beaker their pre-employment urine drug screens.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
  • Improved team collaboration with implementation of additional communication tools.
  • Developed comprehensive build training materials for new analysts, improving compliance with build standards.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.
  • Juggled multiple aspects of the BOLD project simultaneously while adhering to strict deadlines and quality standards.

Epic Optime and Anesthesia Application Analyst

BSWH & Atos
03.2021 - 01.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple (2-5) projects.
  • Mentored new team members by providing guidance on best practices for ticket resolution techniques as well as navigating complex organizational structures.
  • Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
  • Provided exceptional end-user support, resolving issues quickly and efficiently.

Clinical Application Specialist III

Baylor Scott & White Health
08.2002 - 02.2021
  • After transitioning to IS, implemented GE Centricity Perioperative Manager at all 12 NTX sites. Responsible for perioperative staff training then on-going support until that app was sunset in 2020. Supported CPM for 15 years.
  • Attained Epic Optime and Epic Anesthesia certifications and Epic Security Proficiency while with BSWH IS
  • Increased customer satisfaction rates by promptly resolving complex technical issues and providing ongoing support.
  • Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
  • Facilitated successful software upgrades with thorough planning, testing, and end-user training sessions.

Education

Bachelor of Science - Nursing

BAYLOR UNIVERSITY SCHOOL OF NURSING
Dallas, TX
05.1982

Skills

  • Customer support
  • End user support
  • Collaborative teamwork
  • Meticulous attention to detail
  • Skilled in prioritizing concurrent responsibilities
  • Reliability
  • Excellent communication
  • Effective organizational skills
  • Effective listening
  • Adaptability to change
  • Self motivation

Certification

  • CNOR Certified Nurse Operating Room, now CNOR (E)
  • Epic Optime Certified
  • Epic Anesthesia Certified
  • Epic Security Proficient
  • Epic Beaker Clinical Pathology Certified
  • Epic Beaker Anatomic Pathology Certified
  • Epic Order Transmittal Certified

LANGUAGES

English

Hobbies and Interests

Fostering Labrador Retriever rescues, and transatlantic ocean cruising

TRAVEL DOCUMENTS

Passport valid through 2031

Timeline

Epic Optime and Anesthesia Application Analyst

Atos
10.2024 - Current

Epic Beaker Build Analyst

Atos
01.2022 - 10.2024

Epic Optime and Anesthesia Application Analyst

BSWH & Atos
03.2021 - 01.2022

Clinical Application Specialist III

Baylor Scott & White Health
08.2002 - 02.2021

Bachelor of Science - Nursing

BAYLOR UNIVERSITY SCHOOL OF NURSING

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