Henrietta Conteh
Houston,TX
Summary
Newly Licensed Life and Health Insurance Agent looking for remote work, with background experience before i became licensed. Able to conducts client interviews, responds to telephone and email inquiries and analyzes client requirements. Commended for exceeding agency goals while maintaining client satisfaction rate. Proactive and friendly professional proficient in computers. Driven with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Life Insurance Agent
WFG
Houston, TX
03.2022 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Explained features, disadvantages and advantages of policies to promote insurance sales.
- Work to maintain new and existing accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Medical Assistant
Chicago, IL
10.2013 - 03.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Insurance Agent
Xcel Solutions
Houston, TX03.2022
Associate of Science - Nursing
Med Pred
Florida City, FL10.2017
Skills
- Insurance Coverage Verification
- Form Completion and Submission
- Policy Renewals
- Claims Information Gathering
- Persuasive Negotiations
- Marketing Strategy Development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to great results.
Certification
- Licensed Life and Health Agent
- ADN (RN) Nursing
Timeline
Health Life Insurance Agent
WFG
03.2022 - Current
Medical Assistant
10.2013 - 03.2021
Insurance Agent
Xcel Solutions
Associate of Science - Nursing
Med Pred
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