Henrietta Lewis
Douglas,GA
Summary
Motivated Account Manager with a great track record at Southern Cleaning Services, excelling in client satisfaction and relationship management. Demonstrated leadership in resolving escalated issues, enhancing client retention through exceptional service. Skilled in account management and problem-solving, adept at fostering trust and delivering results.
Overview
4
4
years of professional experience
Work History
Account Manager
Southern Cleaning Services
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Successfully completed Summer work, including top scrubbing/ stripping and waxing floors, in a orderly time.
Assist Account Manager
KBS Services
08.2020 - 06.2023
- Built strong client relationships by addressing concerns and fostering trust.
- Improved client outcomes by coordinating with internal teams on deliverables.
- Delivered exceptional service to resolve client issues promptly and effectively.
- maintained warehouse and delivered supplies.
Education
High School Diploma -
Coffee High School
Douglas, GA2006
Skills
- Account management
- Customer satisfaction
- Relationship building and management
- Problem-Solving
- Ability to adapt
- Leadership
- Great Communication
Timeline
Account Manager
Southern Cleaning Services
06.2023 - Current
Assist Account Manager
KBS Services
08.2020 - 06.2023
High School Diploma -
Coffee High School
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