Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henriette MaCarthy

Columbia,MD

Summary

Dynamic professional with over 7 years of experience in Human Resources, customer service and processing employee information. Skilled in investigating and resolving fraudulent benefit and payroll activities. Proficient in state regulations and compliance. Achieved a 40% improvement in same-day issue resolution rate in HRIS systems within 6 months.

Overview

7
7
years of professional experience

Work History

HRIS Specialist

U.S. Small Business Administration
06.2024 - Current
  • Resolve employee questions monthly via ticketing, improving customer service experience within 6 months
  • Audit and clean user accounts, reducing inaccurate records by 35% and improving operational efficiency
  • Investigate and resolve problems regarding access issues, improving same-day resolution rate by 40%

Human Resources Student Trainee

U.S. Small Business Administration
11.2023 - 06.2024
  • Supported HR specialists in executing recruitment campaigns, enhancing onboarding within 6 months
  • Conducted routine audits of HR procedures, ensuring delivery of high-quality customer-focused services
  • Reviewed employee benefit elections, direct deposit, and onboarding documents with 100% accuracy

Program Management Specialist

University of Maryland Baltimore County
06.2022 - 10.2023
  • Executed faculty agreements, ensuring compliance with guidelines and improving filing accuracy by 60% in 5 weeks
  • Rendered eligibility determinations by reviewing travel requests, addressing issues and reconciling accounts, enhancing efficiency by 30%

Payroll Processing Associate

University of Maryland Baltimore County
01.2020 - 06.2022
  • Collaborated with shared service centers and reconciled payroll and personnel records
  • Resolved complex payroll inquiries (pay stubs, W-2s, policies), achieving a 95% resolution rate

Payroll Specialist

Aerotek
01.2019 - 01.2020
  • Collected and entered employee information (hires, promotions, terminations, transfers) with 100% accuracy
  • Ensured prompt and accurate payments for 300+ employees by streamlining weekly timesheet collection
  • Explained and interpreted unemployment insurance laws, representing employer in unemployment claims and hearings

Human Resources Assistant

Aerotek
09.2018 - 01.2019
  • Conducted interviews for new hires, ensuring all onboarding documentation was up to date
  • Provided excellent customer service while answering questions about HR laws, precedents and rules

Education

Master of Science (MS) - Human Resource Management

University of Maryland Global Campus
Adelphi, MD
05.2024

Bachelor of Science (BS) - Mass Communication

Towson University
Towson, MD
05.2017

Skills

  • Benefit Administration
  • Customer Service
  • Eligibility Rendering
  • File Management
  • HRIS Administration
  • HR Policies and Procedures
  • State Rules and Regulations
  • Unemployment Claims

Timeline

HRIS Specialist

U.S. Small Business Administration
06.2024 - Current

Human Resources Student Trainee

U.S. Small Business Administration
11.2023 - 06.2024

Program Management Specialist

University of Maryland Baltimore County
06.2022 - 10.2023

Payroll Processing Associate

University of Maryland Baltimore County
01.2020 - 06.2022

Payroll Specialist

Aerotek
01.2019 - 01.2020

Human Resources Assistant

Aerotek
09.2018 - 01.2019

Master of Science (MS) - Human Resource Management

University of Maryland Global Campus

Bachelor of Science (BS) - Mass Communication

Towson University

Similar Profiles

CREATE PROFILE