Henrique Serra
Pleasant Grove,USA
Summary
Translation/interpretation professional with strong background in customer support and proven track record of delivering precise and culturally nuanced translations. Known for collaborating effectively with teams and adapting to dynamic work environments. Skilled in verbal communication and writing, and proficient in multiple languages, with keen eye for detail and commitment to achieving high-quality results. Demonstrated professionalism and empathy in customer interactions, ensuring and maintaining client satisfaction.
Overview
40
40
years of professional experience
Work History
Translator/Interpreter
Freelance
01.1999 - Current
- Translation of articles, talks, handbooks, documents for immigration and school purposes, video scripts. Utilized Microsoft Office Suite for efficient document management.
- Interpretation contractor in various Church events, showcasing strong communication abilities.
- Court interpretation (Utah), demonstrating problem solving in complex legal matters.
In-house translator/interpreter
dōTERRA LLC
04.2018 - 05.2025
- Established the company's knowledge base in Brazilian Portuguese, enhancing organizational resources.
- Responsible for interpreting into Brazilian Portuguese for the company's executives, conventions, ensuring superior communication and professionalism.
- Video subtitling and voiceover work, effectively managing time to meet tight deadlines.
- Provided leadership support by translating/interpreting in large leadership events and retreats.
TFL/HTTS Agent
Convergys/Cisco
03.2017 - 03.2018
- Worked assisting engineers, IT managers and other users of Cisco computer/network products to receive technical support in English, Spanish, and Portuguese, demonstrating a sound understanding of the internal system.
Indexing Manager for Latin America
FamilySearch
04.2014 - 06.2016
- Coordinated indexing actions in six LDS Church areas, requiring strong organizational skills.
- Provided indexing training to ecclesiastical leaders and SIDs both online and on location, reflecting strong empathy and training skills.
- More recently coordinated the Outreach Support Missionary effort in all of Latin America, showcasing leadership and strategic planning.
FTE Senior Translator and Language Supervisor
The Church of Jesus Christ of Latter-day Saints
09.2008 - 03.2014
- Assignments involved translating, reviewing and coordinating translation services of printed and online materials, utilizing organizational and time management skills.
- Vast experience interpreting for General Authorities in events throughout Brazil, demonstrating high-level communication skills.
Associate Professor
Universidade Federal de Mato Grosso
01.1985 - 01.2003
- Taught undergraduate courses in both general and applied entomology, reflecting a strong foundation in scientific mindset.
- Prepared and applied language proficiency exams to graduate students, showcasing writing skills.
- Conducted and reviewed scientific research, demonstrating problem solving abilities and commitment to academic rigor.
- Coordinated the Agronomy Program for 2 years (over 500 students, 40 professors, and 70 courses).
Education
Ph.D. (ABD) - Entomology
Texas A&M University
01.1998
Master of Science - Entomology
Universidade de São Paulo
01.1990
Agronomy - undefined
Universidade de São Paulo
01.1984
Skills
- Managing Skills
- Administrator
- Coordinator
- Trainer
- Interpersonal Skills
- Service-oriented
- Scientific Mindset
- SalesForce
- Matecat
- Windows 11
- Office 365
- Wordfast Classic and Pro
- SDLX Trados
- Adobe Photoshop
- Fluent in Spanish and Portuguese
- Document translation
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Accomplishments
- Supervised team of 4 staff members, demonstrating management skills and leadership.
- Collaborated with team of 16 in the development of Global Conventions for doTERRA, showcasing organizational proficiency.
- Served as interpreter for high-level Church leadership of The Church of Jesus Christ of Latter-day Saints, demonstrating strong communication.
- Achieved translation streamlining by introducing CAT/IT tools for translation tasks, improving efficiency.
Timeline
In-house translator/interpreter
dōTERRA LLC
04.2018 - 05.2025
TFL/HTTS Agent
Convergys/Cisco
03.2017 - 03.2018
Indexing Manager for Latin America
FamilySearch
04.2014 - 06.2016
FTE Senior Translator and Language Supervisor
The Church of Jesus Christ of Latter-day Saints
09.2008 - 03.2014
Translator/Interpreter
Freelance
01.1999 - Current
Associate Professor
Universidade Federal de Mato Grosso
01.1985 - 01.2003
Master of Science - Entomology
Universidade de São Paulo
Agronomy - undefined
Universidade de São Paulo
Ph.D. (ABD) - Entomology
Texas A&M University
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