Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Henriques Hassell

Nashville,TN

Summary

Reliable Vendor Services Lead with background providing stellar service. Successfully met needs of customers by being quick to listen and providing solutions. Hardworking with positive attitude when providing assistance.

Overview

5
5
years of professional experience

Work History

Vendor Services Lead

Corpay
08.2023 - Current
  • Develop reports and dashboard in Salesforce used to inform team and management about key metrics
  • Increase company’s security from fraudulent actors by monitoring certain payment transactions
  • Coach team members on how to use Salesforce and utilize certain features for efficiency
  • Create process documents with essential functions of the team to assist with educating internal employees
  • Cross train with various departments to develop a broader knowledge of the business functions.

ACH Support Supervisor

Corpay
07.2022 - 07.2023
  • Provided leadership to a team of ACH enrollment agents while ensuring each team member had resources and tools necessary to be effective and efficient at their job
  • Collaborated with other departments to ensure escalated enrollments were completed while maintaining customer satisfaction
  • Organized 1:1 with direct reports to communicate performance evaluations, address work challenges and coaching
  • Assisted with integration of Salesforce as CRM tool for my team to work more efficient with other teams
  • Conducted regular team meetings to communicate process improvements, team goals and team updates
  • Utilized data tools to analyze team member’s performance, forecast trends in enrollments and assist with making proactive hiring decisions
  • Collaborated with Senior Management on hiring decisions and Zoom interviews
  • Facilitated the coordination of training for new hires to ensure they had a solid foundation to help customers.

Disbursements Associate

Paramount
04.2021 - 06.2022
  • Coordinated 300+ payments via checks, ACH and wires daily to vendors across six divisions of the company
  • Served as point of contact to vendors and management for inquires, cash reports and account reconciliations
  • Improved payment efficiency by maintaining a strict schedule to ensure payments totaling $5 million or more were processed daily
  • Communicated with banks occasionally to rectify bank file issues or payment discrepancies
  • Collaborated with team members and managers to improve work processes and adjust certain policies as needed
  • Utilized IT2 Treasury for the creation of line codes and entering domestic as well as international wires.

Accounts Payable Specialist

Paramount
09.2019 - 04.2021
  • Improved response time to emails from new vendor’s needing assistance with creating profiles by 10%
  • Researched and resolved a wide range of emails from vendors or internal employees concerning invoice status, Purchase Order number creation in Ariba, vendor transactions and SAP or Ariba functions
  • Verified vendor’s invoices to ensure accurate information and confirm invoice was applied to the correct PO
  • Reviewed communication to vendors, as a team, to find growth opportunities to improve vendor satisfaction.

Education

Masters of Business Administration - Management & Leadership

Trevecca University
Nashville, TN
05.2020

Masters of Management - Leadership and Organizational Development

Lipscomb University
Nashville, TN
07.2017

Bachelors of Arts, Business Administration - Entrepreneurship

Lipscomb University
Nashville, TN
05.2016

Skills

  • Salesforce
  • Teams
  • Communication
  • Oracle Applications
  • Ariba Sourcing
  • Wide Orbit Payment Suite
  • IT2 Treasury
  • Power BI Application
  • JD Edwards Enterprise1
  • Analytical skills

Additional Information

  • Mentor for the tnAchieves program, 2018-2022
  • Mentor for the R.E.A.P. Program at Lipscomb University, Fall 2016 - Spring 2017
  • College of Business Dean’s Student Leadership Council Member, Fall 2015 - Spring 2016
  • Alpha Kappa Psi Member, Spring 2015 – Spring 2016

Timeline

Vendor Services Lead

Corpay
08.2023 - Current

ACH Support Supervisor

Corpay
07.2022 - 07.2023

Disbursements Associate

Paramount
04.2021 - 06.2022

Accounts Payable Specialist

Paramount
09.2019 - 04.2021

Masters of Business Administration - Management & Leadership

Trevecca University

Masters of Management - Leadership and Organizational Development

Lipscomb University

Bachelors of Arts, Business Administration - Entrepreneurship

Lipscomb University

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Henriques Hassell