Henritua Pikus Munte
Doloksanggul,INDONESIA
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Overview
8
8
years of professional experience
Work History
Installer Service Specialist
custom sign & shirts.com
Palm Bay, FL
12.2023 - Current
- Installed, configured and tested hardware components to ensure proper functionality.
- Provided technical support to customers in person, over the phone and via email.
- Performed preventive maintenance on equipment, including cleaning and lubrication of parts.
- Created detailed service reports for each job completed.
- Ensured that work areas were clean and organized at all times.
- Adhered to company policies regarding quality assurance standards and procedures.
- Inspected finished installations for accuracy and completeness prior to client sign off.
- Followed building standards and codes during unit installations.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
Steward Cabin Attendant
Royal Caribbean International
02.2019 - 09.2023
- Making up and cleaning room to Cruise Ship High Standard Cleanliness.
- Ensuring the room is impeccable for guests.
- Ensuring cruise ship public areas (corridor, walkway) are clean and in order.
- Providing great customer services to Cruise.
- Maintained a clean, safe, and organized work environment.
- Removed trash from kitchen areas according to established procedures.
Room Attendant and Laundromat Assistance
Tunamaya Beach and Spa Resort
05.2017 - 01.2019
- Making Up and cleaning room to Hotel High Standard Cleaniness
- Ensuring the room are impeccable for guests
- Ensuring hotel public areas (corridor, walkway) are clean and in order
- Handling guests and hotels laundry items
- Ensuring the cloths / lines are being cleaned according to the specification.
Runner and Room Attendant
Geo Hotel Kuala Lumpur
05.2016 - 05.2017
- Welcoming and greeting guests upon arrival
- Ensuring guests were being escorted to their room and assist guests with their belonging
- Showing guests their room and helping guests with their needs while staying at the hotel
- Cleaning and making up the room to ensure the rooms were clean and ready for guests.
Education
High School Education with Speciality in Automotive Engineering - Automotive
SMK Negeri 1 Parlilitan
01.2015
Associate of Business Administration - Human Resources Management
Eastern Florida State College
Melbourne, FLSkills
- Welcoming and greeting guests
- Assisting guests with their belongings
- Showing guests their room
- Helping guests with their needs
- Cleaning and making up rooms
- Communication and Interpersonal Skills
- Knowledge of industry best practices
- Customer Service
- Time Management
- Welding skills
- Equipment Installation
- FLUENT IN [LANGUAGE]
- Hand-Eye Coordination
- Quality Checks
- Work Orders
- Positive Attitude
Others
Spoken and Written, MS Office, MS Excel, MS Word, MS Power Point
Personal Information
- Age: 24 years
- Date of Birth: 06/08/97
- Gender: Male
- Nationality: Indonesia
- Marital Status: Single
Languages
English
Professional
Malay
Professional
Timeline
Installer Service Specialist
custom sign & shirts.com
12.2023 - Current
Steward Cabin Attendant
Royal Caribbean International
02.2019 - 09.2023
Room Attendant and Laundromat Assistance
Tunamaya Beach and Spa Resort
05.2017 - 01.2019
Runner and Room Attendant
Geo Hotel Kuala Lumpur
05.2016 - 05.2017
High School Education with Speciality in Automotive Engineering - Automotive
SMK Negeri 1 Parlilitan
Associate of Business Administration - Human Resources Management
Eastern Florida State College
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