Henry Agiim
Rosenberg,Texas
Summary
Aspiring Claims Adjuster with a background in automotive sales consulting, experienced in vehicle appraisal, negotiation, and customer relationship management. Strong attention to detail and analytical abilities developed through appraising vehicles and negotiating deals. Excellent written and verbal communication skills, honed through years of customer service and sales experience. Well-prepared to deliver accurate assessments and high-quality service in the claims adjusting field.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Group 1 Auto
05.2022 - 08.2024
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice in regards to repair work and body shop processes.
- Handled over 30 calls and emails daily, effectively communicating with customers and addressing inquiries to ensure positive experience and timely resolution of issues.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
TurboTax
01.2020 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Marshalls
06.2017 - 08.2020
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Identified suspicious losses and contacted manager for investigative assistance.
Education
Bachelor of Science -
Texas State University
San Marcos, TX05.2020
Skills
- Texas - All Lines Adjuster
- North carolina, South carolina, Mississippi, alabama, Georgia claims adjuster license
- Policy Interpretation
- Damage Assessment
- Data Analysis
- Microsoft Office Suite
- Microsoft Teams/Zoom
Timeline
Sales Consultant
Group 1 Auto
05.2022 - 08.2024
Customer Service Representative
TurboTax
01.2020 - 04.2022
Sales Associate
Marshalls
06.2017 - 08.2020
Bachelor of Science -
Texas State University
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