Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Henry Agunloye

Chicago,IL

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager/Business Development Rep.

Dent Energy LLC
06.2023 - Current
  • Achieved reductions in energy supply costs, measured by increased competition among suppliers, through market knowledge and extensive supplier network
  • Enhanced understanding of energy markets at reduced costs compared to independent energy procurement methods
  • Implemented procurement and energy management strategy for long-term economic benefits
  • Demonstrated proficiency in navigating regulatory changes through market insights
  • Executed complex strategies resulting in significant energy consumption reduction
  • Identified equipment issues leading to energy losses, measured by improved equipment maintenance and reduced energy waste
  • Introduced new energy efficiency technologies, increasing property value, by leveraging innovations like solar panels, LED lighting, and weatherproofing
  • Increased lead generation efficiency by 35% through the integration of advanced CRM software, capturing prospective client data and converting 60% of the leads into consultations over a span of 12 months.

Licensed Benefits Advisor

HealthWorks Insurance
04.2022 - 06.2023
  • Field live, warm inbound calls and sell health insurance plans and products to consumers
  • Accomplished sales targets by fielding live, warm inbound calls, and effectively selling health insurance plans and products to customers
  • Enhanced customer experience by guiding consumers through plan selection and application processes
  • Established subject matter expertise on insurance product offerings, ensuring comprehensive customer support
  • Ensured compliance with Federal CMS and State legal requirements and standards, upholding HealthWorks' reputation
  • Provided valuable feedback to management, contributing to continuous improvement initiatives.

General Manager

Dunkin' Donuts
04.2020 - 03.2022
  • Recruit, hire, onboard and develop restaurant team members
  • Plan, monitor, appraise and review employee performance
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction
  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings
  • Deliver training to restaurant team members
  • Review guest feedback results and implement action plans to drive improvement
  • Communicates restaurant priorities, goals and results to restaurant team members
  • Execute new product roll-outs including training, marketing and sampling
  • Control costs to help maximize profitability.

Server (Noyane)

The Conrad
06.2018 - 03.2020
  • Managed quality service for up to 50+ guests nightly, maintaining zero order mistakes, while providing menu training to staff and resolving customer issues promptly
  • Mediated problematic situations and proactively accommodated guest needs, ensuring high satisfaction levels
  • Coordinated kitchen-service flow and monitored customer satisfaction throughout the dining experience.

Education

Bachelor of Science - Health Sciences

DePaul University
Chicago, IL
06.2018

Skills

  • Customer service
  • Communication
  • Organizational skills
  • Team management
  • Critical thinking
  • Problem Solving / Crisis Management
  • Team Collaboration & Leadership
  • Training & development
  • Case Planning & Referral Management
  • Reporting & Documentation
  • Supervision
  • Client-needs Assessment
  • Business Development & Relationship Building
  • Strategic Planning
  • Market Research
  • Proposal Development & Negotiation
  • Sales Pipeline Management
  • Client Relationship Management
  • Communication Skills & Team Collaboration

Certification

Google Data Analytics Course

Software

Salesforce

SQL

Microsoft Office/Dynamics

Tableau

Timeline

Account Manager/Business Development Rep.

Dent Energy LLC
06.2023 - Current

Licensed Benefits Advisor

HealthWorks Insurance
04.2022 - 06.2023

General Manager

Dunkin' Donuts
04.2020 - 03.2022

Server (Noyane)

The Conrad
06.2018 - 03.2020

Bachelor of Science - Health Sciences

DePaul University

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Henry Agunloye