Henry Amadi
PROGRAM TECHNOLOGY MANAGER
Summary
Results-driven Certified PMP and ServiceNow System Administrator. Specializes in ServiceNow configuration, troubleshooting, and strategic project oversight. Transform complex data into actionable insights, driving innovation and efficiency across technology programs.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
PROGRAM TECHNOLOGY MANAGER
Goodwill of North Georgia
10.2020 - Current
- Perform core ServiceNow system administration functions including user and group management, access control, and configuration of forms and lists.
- Manage and maintain ServiceNow modules such as Incident, Problem, Change, and Service Catalog.
- Develop and implement workflows, business rules, client scripts, and UI policies within the ServiceNow platform.
- Troubleshoot and resolve ServiceNow-related issues, providing technical support to end-users.
- Participate in ServiceNow upgrades and patching, ensuring system stability and performance.
- Administer job resource website www.CareerConnector.org, enhancement, project initialization and development.
- Create and manage reports and dashboards within ServiceNow to monitor key IT service metrics.
- Spearhead the development and implementation of Business Intelligence tools, facilitating data-driven decision-making and reporting accuracy.
- Define project tasks and resource requirements, excelling in project coordination and managing meetings.
- Develop and monitor project budgets, showcasing financial analysis and risk management capabilities.
- Conduct data analysis on large datasets, extracting meaningful business insights for strategic planning.
- Develop and maintain interactive dashboards using Power BI, evaluating and monitoring KPIs for quality control.
- Collaborate with cross-functional teams to gather requirements and provide data-driven recommendations, managing conflicts effectively.
- Collaborate with IT teams to identify opportunities for process improvement and automation leveraging ServiceNow capabilities.
BUSINESS INTELLIGENCE ANALYST
Eyecare Leaders Group
11.2018 - 09.2020
- Supported clients in the usage and maintenance of Optometric/Ophthalmic Software and Devices.
- Developed and managed BI solutions tailored for optometric practices, enhancing patient data analysis and practice management efficiency.
- Collaborated with software developers to integrate BI tools into optometric/ophthalmic applications, improving data visualization and reporting capabilities.
- Provided daily front-line support through issue analysis, research, testing, and resolution determination.
- Collaborated with software development and hosting teams to ensure product stability, reliability, scalability, and responsiveness to clients' needs.
- Investigated and troubleshooted internal support tickets, identifying defects and escalating as needed.
DATABASE SPECIALIST
Goodwill of North Georgia
02.2016 - 09.2018
- Administered CaseWorthy case management software, overseeing system performance, user access, and ongoing maintenance.
- Developed and maintained robust Business Intelligence reports and dashboards utilizing SQL, SSIS, SSRS, SSAS, and Power BI.
- Managed ETL processes to ensure accurate data integration from various sources for comprehensive reporting and analysis.
- Administered and enhanced the job resource website, CareerConnector.org, focusing on functionality, content, and user experience.
- Collaborated with cross-functional teams to gather requirements and deliver data-driven system and reporting solutions.
DATABASE ANALYST
Fulton County Government
04.2014 - 01.2016
- Gathered and analyzed data requirements from various departments and stakeholders to support decision-making processes.
- Identified trends and patterns in the data to inform strategic planning and resource allocation.
- Developed data solutions and reports to meet departmental needs.
- Maintained data security and integrity through proper backup and recovery procedures.
Education
Master of Science - Business Management
Imo State University
08.2011 - 05.2013
Bachelor of Science - Insurance and Actuarial Science
Imo State University
08.2006 - 05.2010
Skills
ServiceNow System Administration
Certification
Project Management Professional (PMP), PMI
Timeline
PROGRAM TECHNOLOGY MANAGER
Goodwill of North Georgia
10.2020 - Current
BUSINESS INTELLIGENCE ANALYST
Eyecare Leaders Group
11.2018 - 09.2020
DATABASE SPECIALIST
Goodwill of North Georgia
02.2016 - 09.2018
DATABASE ANALYST
Fulton County Government
04.2014 - 01.2016
Master of Science - Business Management
Imo State University
08.2011 - 05.2013
Bachelor of Science - Insurance and Actuarial Science
Imo State University
08.2006 - 05.2010
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