KYESHA H. DREW
Fort Washington,United States
Summary
Extremely motivated Certified ServiceNow System Administrator with IT service management, web development, and database administration skills. Well-versed experience creating responsive websites, developing ServiceNow workflows, and building ServiceNow application portals. Outgoing team player equipped with exceptional interpersonal, communication, and writing skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grocery Team Member
MOM's Organic Market
Waldorf, Maryland
03.2024 - Current
- Assisted customers in locating items, answered questions about product features and prices.
- Operated cash register efficiently and accurately during checkout process.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Verified that all incoming shipments were accurate according to purchase orders.
- Performed weekly inventory counts of stocked items and reported discrepancies to management team.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
- Working inside database system Catapult
ServiceNow Administrator
DTH IT
, United States
11.2022 - Current
- Designing and delivering consulting and technical methodologies around the ServiceNow platform
- Working with clients to assess current state processes and tools, defining ServiceNow requirements and developing and configuring the ServiceNow platform
- Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering user and process requirements, developing workflow customizations, and performing functional testing and user acceptance testing mitigation for ServiceNow ITSM application modules (ex
- Incident, Problem, Change, Service Catalog, and various other applications)
- Developed logic flowcharts and diagrams to use in program coding and workflow planning
- Monitored system upgrades, patches and new configurations
- Managed employee access, security roles and permissions
ServiceNow NextGen
ServiceNow NextGen
, United States
07.2022 - 10.2022
- Used ITSM to help manage within ServiceNow by using incident, problem, change, configuration, and knowledge management along with the CMDB
- Configuring the CMDB to fit the needs and requirements of our clients' and to track configuration items and the relationships they have
- Using CSDM domains such as foundation, design, manage technical services, and sell/consume to apply CSDM to the ServiceNow platform
- Creation of catalog items and utilizing the flow designer to make it efficient for a customer to receive their purchase
- Performing account management tasks: adding new users, deleting users, and assigning users to groups
- Creating a fully functional service portal with multiple web pages containing information relevant to our clients' needs
- Writing JavaScript within the ServiceNow platform to create and edit UI Policies and Client Scripts as well as Business Rules and so much more
Team Leader
Adidas Corp
National Harbor, United States
02.2019 - 10.2021
- Assisted leadership team with planning, implementing, and maintaining the visual merchandising brand standards; enhances advertising and directly affects sales
- Directly responsible for exceeding sales goals, and managing store traffic flow; has advanced knowledge of all products and utilizes it interacting with the customer to ensure sales
- Promotes campaigns and contests to drive brand awareness which exhibits a professional image of the store and its products; builds lasting customer relationships
- Developed team goals and motivated team members to meet and exceed established sales thresholds; evaluated team progress and adjusts as required
- Utilized Microsoft Excel to prepare various daily and weekly reports; meticulously reviewed deposits and sales summaries to ensure the accuracy of the data
- Applied knowledge of retail and Key Performance Indicators to make commercial decisions that drive achievement of established sales targets; ensured profitability
- Ensured accurate accounting of all transactions, collections, and disbursements during work shift; accomplished all actions without any discrepancies or shortfalls
Bar Manager
Icey's Kitchen
Atlanta, United States
01.2015 - 01.2019
- Provided fast, friendly and professional service to all cruise guests and beverage servers
- Ensured compliance with local, state, and federal laws on food, drink, and work area sanitation
- Utilized computerized systems to process cash and credit card transactions, manage inventory control, and accurately account for employee attendance
- Contributed to the development and implementation of emergency management response policies, plans, and procedures for the restaurant
Education
Fashion Merchandising -
Bauder College
05.2015
Skills
- ServiceNow System Administration
- ServiceNow Flow Designer
- ServiceNow Workflow Management
- ServiceNow Portal Development
- WordPress
- CSS
- HTML
- JavaScript
- Windows Active Directory
- Windows Server 2022 Administration
- Service Desk Ticketing System
- SQL
- Configuration Management Database (CMDB)
- Microsoft 365
- Performance Analytics
Certification
- ServiceNow System Administrator Certification, 01/01/23
- SheCodes Frontend Web Development Boot Camp, 10/01/22
- CompTIA Security+ Certification, 03/01/22
- CompTIA Security+ SY0-601 Course, Udemy, 01/01/21
- CompTIA A+ Courses, 220-1001/220-1002, Udemy, 11/01/21
- Windows Server 2022 Administration , 04/12/2022
- Microsoft SQL Server Master Class, 09/16/2024
References
References upon Request
Timeline
Grocery Team Member
MOM's Organic Market
03.2024 - Current
ServiceNow Administrator
DTH IT
11.2022 - Current
ServiceNow NextGen
ServiceNow NextGen
07.2022 - 10.2022
Team Leader
Adidas Corp
02.2019 - 10.2021
Bar Manager
Icey's Kitchen
01.2015 - 01.2019
Fashion Merchandising -
Bauder College
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