Summary
Overview
Work History
Education
Skills
Timeline
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Henry Asante

Newark,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

American Airlines
06.2019 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Field Supervisor

Ghana Forestry Commission
01.2014 - 08.2018
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Monitored employee performance for compliance with regulations and policies.
  • Investigated issues and developed effective solutions.
  • Met with customers to resolve issues and build productive relationships.
  • Supervised field operations teams to complete projects within established timelines.

Assistant Data Analyst

University Health Services
03.2010 - 02.2014
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Collaborated with business-unit leaders to identify and prioritize problems.

Research Assistant

Ghana Statistical Service
08.2008 - 06.2009
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Performed statistical, qualitative, and quantitative analysis.
  • Maintained up-to-date records of research activities and results for future reference.
  • Worked both independently and collaboratively in fast-paced laboratory environment.

Education

Bachelor of Science - Economics And Statistics

Methodist University College
Accra , Ghana
06.2013

Bachelor of Science - Statistics

Cape Coast Technical University
Cape Coast, Ghana
08.2008

Skills

  • Call Management
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Client Relations
  • Product and service solutions

Timeline

Customer Service Representative

American Airlines
06.2019 - Current

Field Supervisor

Ghana Forestry Commission
01.2014 - 08.2018

Assistant Data Analyst

University Health Services
03.2010 - 02.2014

Research Assistant

Ghana Statistical Service
08.2008 - 06.2009

Bachelor of Science - Economics And Statistics

Methodist University College

Bachelor of Science - Statistics

Cape Coast Technical University

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Henry Asante