Henry Bonilla Barahona
West Palm Beach,FL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Underwriter
Tower Hill Insurance Group
05.2023 - Current
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
Insurance Broker Consultant
Goosehead Insurance Agency
11.2022 - 05.2023
- Conducted comprehensive risk analysis to identify potential coverage gaps and recommend appropriate insurance products.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and new product offerings to provide accurate advice to clients at all times.
- Increased client satisfaction by providing tailored insurance solutions based on individual needs and risk assessments.
Insurance Agent
Farmers Insurance Group
07.2021 - 11.2022
- Conducted 100-200 outbound calls daily, employing both warm and cold calling techniques to engage potential clients effectively
- Consistently achieved monthly sales targets
- Gathered detailed information from customers prior to offering quotes or making recommendations
- Built strong relationships with clients through consistent communication and excellent customer service.
Call Representative
Call4Health
09.2018 - 11.2020
- Processed orders, forms, applications, and requests while following established protocols
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily
- Handled escalated calls from other representatives when necessary
- Assisted in training new call center representatives on company policies and procedures.
Education
Bachelor of Arts -
Palm Beach State College
01.2022
Skills
- Negotiation proficiency
- Caseload Management
- Relationship Building
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Professional Demeanor
- Teamwork and Collaboration
Certification
2-20 Property & Casualty License
Timeline
Insurance Underwriter
Tower Hill Insurance Group
05.2023 - Current
Insurance Broker Consultant
Goosehead Insurance Agency
11.2022 - 05.2023
Insurance Agent
Farmers Insurance Group
07.2021 - 11.2022
Call Representative
Call4Health
09.2018 - 11.2020
2-20 Property & Casualty License
Bachelor of Arts -
Palm Beach State College
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