Henry Clepper
Twin Falls,ID
Summary
Driven by a proven track record of enhancing client satisfaction and streamlining operations, leveraging strong negotiation skills and preventive maintenance expertise. Streamlined approach, characterized by patience and empathy, significantly improved customer engagement and operational efficiency, contributing to a positive and results-driven work environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking employee enthusiastic about opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
31
31
years of professional experience
Work History
Pet Bather
Pawz Grooming, Daycare And Mobile Spa
10.2023 - Current
- Maintained safe and sanitary work environment to ensure the health of both pets and staff members.
- Supported efficient operations by effectively managing appointment scheduling and maintaining accurate client records.
- Managed inventory control by monitoring stock levels, reordering supplies as needed, and maintaining accurate records of purchases.
- Reduced pet stress during bathing appointments by utilizing calming techniques and creating a soothing environment.
- Educated customers on proper pet care, grooming maintenance, and product recommendations to support the health and well-being of their pets.
- Assisted with marketing efforts by promoting services through social media platforms, distributing promotional materials, or participating in community events.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Streamlined workflow processes by organizing supplies and maintaining grooming tools in optimal condition for daily use.
- Prevented injury or discomfort to pets with careful handling techniques and proper use of grooming equipment.
- Improved pet cleanliness by thoroughly washing, rinsing, and drying animals in a timely manner.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Realtor
Coldwell Banker Distinctive Properties
02.2023 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Salesperson
Subaru Of Twin Falls
10.2022 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Realtor
IdaHome Realty
05.2018 - 02.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Owner
The Pack Crossfit
03.2013 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Collaborated with fellow trainers to develop new and innovative training methods, keeping clients engaged and motivated.
- Coordinated scheduling of private training sessions, optimizing trainer availability for maximum client satisfaction.
- Enhanced overall gym atmosphere with a positive attitude, fostering a supportive environment for all members.
- Conducted comprehensive assessments to evaluate individual client progress, making necessary program adjustments for optimal results.
- Offered tailored scaling options during workouts, accommodating various skill levels within group class settings.
- Assisted novice athletes in learning fundamental movements while prioritizing safety and injury prevention techniques.
- Guided athletes through recovery protocols after intense workouts, reducing injury risk and promoting overall wellbeing.
- Organized special events such as competitions or workshops, enhancing the sense of camaraderie among gym members.
- Increased client retention by providing personalized coaching and continuous support throughout their fitness journey.
- Provided constructive feedback on form and technique during training sessions, enabling clients to maximize performance gains over time.
- Promoted the benefits of CrossFit through community events, attracting new members to the gym.
- Oversaw inventory management for equipment purchases and maintenance needs, maintaining optimal functionality within the facility.
- Led group classes with clear instruction, ensuring proper form and technique for safe and effective workouts.
- Utilized social media platforms effectively to showcase member achievements and promote upcoming events at the facility.
- Cultivated a culture of accountability and commitment among clients, supporting their long-term success in achieving fitness goals.
- Developed strong relationships with clients, leading to an increase in referrals and long-term membership commitments.
Avionics Technician
US Navy
03.1993 - 03.2013
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Education
No Degree - General Studies
Collage of Southern Idaho
Twin Falls, IDHigh School Diploma -
Livingston High School
Livingston, TXSkills
- Patience and Empathy
- Cleanliness Maintenance
- Maintenance Documentation
- Preventive Maintenance
- Safety Procedures
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Client Relations
- Contract Negotiation
- Strong negotiation skills
Timeline
Pet Bather
Pawz Grooming, Daycare And Mobile Spa
10.2023 - Current
Realtor
Coldwell Banker Distinctive Properties
02.2023 - Current
Salesperson
Subaru Of Twin Falls
10.2022 - 07.2023
Realtor
IdaHome Realty
05.2018 - 02.2023
Owner
The Pack Crossfit
03.2013 - 10.2021
Avionics Technician
US Navy
03.1993 - 03.2013
No Degree - General Studies
Collage of Southern Idaho
High School Diploma -
Livingston High School
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