Experienced customer service professional eager to secure role helping individuals seeking mental health treatment. Well-versed in interviewing, educating, and data entry.
Hi, I’m
Troy Robert Schnackenberg
Vista,CA
Summary
Overview
6
years of professional experience
4
Certifications
1
Bachelors Degree
Work History
Happy Spa Dogs Mobile Grooming, Rancho Santa Fe, CA
Professional Dog Groomer
2022.12 - Current (1 year & 9 months)
Job overview
- Received advanced education on the proper safety and sanitation protocols of dog grooming.
- Entrusted in training new-hires on company policies and created training documents for future new-hires.
- Independently operated company vehicle with care, and groomed dogs safely and without supervision.
- Educated clients and trainees on proper animal care and handling.
Canine Companions For Independence, Oceanside, CA
Apprentice Instructor
2018.04 - 2022.10 (4 years & 6 months)
Job overview
- Taught classes both online and in-person to up to 18 students at a time.
- Evaluated learning progress of students with intellectual and physical disabilities and adjusted teaching strategies accordingly.
- Interviewed applicants via telephone, video chat, and in-person, subsequently entered data into organizational portal.
- Maintained confidential records and information in compliance with organization policy and HIPAA.
Canine Companions For Independence, Oceanside, CA
Service Dog Trainer
2018.04 - 2022.10 (4 years & 6 months)
Job overview
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Conferred with clients about methods for continuing training and reinforcing methods taught in classes.
- Observed dogs in various settings to determine behavioral concerns and problems.
It's A Dog's Life, Petaluma, CA
Receptionist
2017.09 - 2018.03 (6 months)
Job overview
- Answered large volume of incoming calls daily to resolve customer issues, schedule appointments, and update client records.
- Corresponded with clients through email and telephone.
- Greeted, provided tours, and responsibly handled payments in person with clients.
Education
Sonoma State University Rohnert Park, CA
Bachelor of Arts from Global Studies
05.2017
University Overview
- Emphasis in Economic, Political, & Social Development.
- Relevant coursework completed in Psychology, Sociology, Political Science, & Global Issues.
- Member of Model United Nations Club.
- Elected as President of Sonoma State University Ultimate Frisbee Club.
Skills
- Leadership
- Customer Service-Oriented
- Teaching/Training
- Prioritization and Time Management
- Technology proficient
Certification
- MyTEFL: Online Teaching Certification
- San Diego Grooming Academy: Dog Grooming Certification
- National CPR Foundation: CPR/AED/First Aid
- Pet First Aid & CPR
Timeline
Professional Dog Groomer
Happy Spa Dogs Mobile Grooming
2022.12 - Current (1 year & 9 months)
Apprentice Instructor
Canine Companions For Independence
2018.04 - 2022.10 (4 years & 6 months)
Service Dog Trainer
Canine Companions For Independence
2018.04 - 2022.10 (4 years & 6 months)
Receptionist
It's A Dog's Life
2017.09 - 2018.03 (6 months)
Sonoma State University
Bachelor of Arts from Global Studies
- CPR/First Aid: Basic Life Support, American Red Cross
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