Henry Corrales
New Orleans,United States
Summary
Ambitious Bilingual, bio-cultural leader that has a peculiar ability to connect with others from various backgrounds. This leader has the ability to excel at challenges and connect with others through customer (internal and external) and adjusts and transition to new surroundings with ease. It is this very essence of who this leader is and drives motivation and passion with exceeding enthusiasm and ability to persuade and interact effectually while committed to creating team-oriented innovation. Responsible for the day-to-day operations of delivery stations and engaging with site and regional operation leadership to implement new operational improvements and services. Continually identifies ways to improve operations. A visionary leader with both domestic and international experience with proven success with programs management, policy analyst, strategic positioning technician, technology, and acquisitions development specialist.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
04.2022 - Current
- Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture
- Experiences with On-road monitoring and pick-up/delivery routing within a Transportation capacity.
- Manage 300+ Diver Associates during dispatch; Manage training processes and on road audit mechanism for Delivery Associates
- Leading in negotiations for Delivery Service Partners dispute resolutions, specifically approving payment, determining payment adjustments the DSP invoice process
- Driver process-improvement efforts and implementation of both business processes and technical solutions
- Champion excellence driver and customer experience while continuously improving Amazon's last mile on road performance.
- Operational Excellence: Manage safety, quality, and productivity to ensure timely and effective customer delivery, aligning with business promises and expectations.
- Support, mentor, and motivate hourly workforce to achieve business objectives and promote a positive work environment.
- Partner with various support teams (Safety, Engineering, Loss Prevention, Quality Assurance, HR) to develop strategic plans, drive business growth, and achieve organizational goals.
Education
Bachelor's degree - Pre-Medicine/Pre-Medical Studies
University of New Orleans
01.2024
Student -
Grace King High School
Metairie, LA01.2020
Skills
- Microsoft Excel
- Staff management
- Operations management
- Relationship building and management
- Team development
Certification
- Hospitality and Tourism Management, American Hotel & Lodging Association
- Guest Service Professional, American Hotel & Lodging Association
- Microsoft Excel, Windows, Office e Internet Certification, INATEC
Honors And Awards
- NHS Membership, 11/20, Recognized for accomplished the following criteria scholarship academic achievement, leadership, service, and character.
- Alpha Roll, 01/17, Perfect Attendance.
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
Amazon
04.2022 - Current
Student -
Grace King High School
Bachelor's degree - Pre-Medicine/Pre-Medical Studies
University of New Orleans
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