Henry Dover
Marietta,GA
Summary
Dedicated and organized Operations/Project Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
38
38
years of professional experience
Work History
Operations Manager
Iron Age Office
Kennesaw, GA
06.2015 - 03.2023
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Quality Control Inspector
Southern Machine & Fabrication
Cartersville, GA
08.2011 - 06.2015
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Recommended improvement measures to production process to meet quality control standards.
Vertical Storage Installer
Paul Galvin
Cumming, GA
03.2010 - 08.2011
- Installed complete systems at new and existing business sites.
- Followed building standards and codes during unit installations.
- Provided exceptional customer experiences to service recipients.
Project Manager
NRI Construction
Atlanta, GA
03.2008 - 03.2010
- Managed multiple projects with competing deadlines simultaneously.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Built and established strong partnerships with teams, vendors and contractors.
Owner/Operator
Elite Kitchens And Baths
Cartersville, GA
03.2003 - 03.2008
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Vertical Storage Installer
Paul Galvin
Cumming , GA
03.2005 - 05.2007
- Installed complete systems at new and existing business sites.
- Followed building standards and codes during unit installations.
- Provided exceptional customer experiences to service recipients.
Warranty Technician
Pulte Homes
Duluth, GA
01.2000 - 03.2001
- Documented repair activities in a timely manner for accurate record keeping.
- Investigated customer complaints regarding product performance or quality issues.
- Scheduled contractors to repair warranty issues.
Project Manager
Peachtree Protective Covers
Kennesaw, GA
09.1998 - 10.1999
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
Self Employed
Henry Dover
Marietta, GA
07.1997 - 09.1998
- Interior residential and commercial remodeling.
- Exterior residential decks build/remodel.
- Excellent customer service.
Project Manager
L & L Industries
White, GA
04.1996 - 07.1997
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Project Engineer
Diamond Roller Systems
Kennesaw, GA
03.1992 - 03.1996
- Provided technical advice and guidance on design concepts and construction methods.
- Reviewed blueprints, drawings and specifications for accuracy and completeness prior to construction commencement.
- Compiled reports detailing progress updates, budget information and other relevant data related to the assigned project.
Self Employed
Henry Dover
Marietta, GA
08.1991 - 03.1992
- Interior residential and commercial remodeling.
- Exterior residential decks build/remodel
- Excellent customer service.
Field Technician
Minnesota Valley Engineering
New Prague, MN
09.1989 - 08.1991
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
- Provided technical support to customers via phone, email and in person.
Drafting Engineer
Cryogenic Services
Canton , GA
08.1985 - 09.1989
- Developed technical drawings and schematics to support engineering design projects.
- Reviewed existing designs for accuracy and efficiency and recommend changes as needed.
- Prepared bill of materials documents for various products.
- Utilized CAD software programs such as AutoCAD, SolidWorks, Creo, Pro-E and Creo Parametric, Inventor., to create drawings.
Education
Mechanical Drafting - Mechanical Drafting Technology
North Metro Technical College
Acworth, GA01-1986
Skills
- Workflow Optimization
- Performance monitoring
- Organizational Management
- Customer Service
- Process Improvement
Accomplishments
- Inducted into the Northwest Georgia Bowling Association Hall of Fame
- Promoted to Operations Manager
References
References available upon request.
Timeline
Operations Manager
Iron Age Office
06.2015 - 03.2023
Quality Control Inspector
Southern Machine & Fabrication
08.2011 - 06.2015
Vertical Storage Installer
Paul Galvin
03.2010 - 08.2011
Project Manager
NRI Construction
03.2008 - 03.2010
Vertical Storage Installer
Paul Galvin
03.2005 - 05.2007
Owner/Operator
Elite Kitchens And Baths
03.2003 - 03.2008
Warranty Technician
Pulte Homes
01.2000 - 03.2001
Project Manager
Peachtree Protective Covers
09.1998 - 10.1999
Self Employed
Henry Dover
07.1997 - 09.1998
Project Manager
L & L Industries
04.1996 - 07.1997
Project Engineer
Diamond Roller Systems
03.1992 - 03.1996
Self Employed
Henry Dover
08.1991 - 03.1992
Field Technician
Minnesota Valley Engineering
09.1989 - 08.1991
Drafting Engineer
Cryogenic Services
08.1985 - 09.1989
Mechanical Drafting - Mechanical Drafting Technology
North Metro Technical College
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