HENRY DUNCAN III
Walker,LA
Summary
Experienced Scale Technician skilled in maintaining and calibrating precision measurement equipment to meet industry standards. Expertise in troubleshooting complex technical issues ensures optimal performance and high-quality results. Focused on enhancing operational efficiency and supporting quality assurance initiatives.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Scale Technician
Pro Scales Construction and Services
Central, LA
03.2024 - Current
- Calibrated and maintained scales to ensure compliance with industry standards.
- Diagnosed technical issues, performing repairs to minimize downtime and maintain operational efficiency.
- Trained junior technicians on scale operations, enhancing team knowledge and skill sets.
- Implemented quality control measures, ensuring accurate measurements across all scales in use.
- Adhered to industry standards and regulations when performing repairs or installations on various types of scales.
- Ensured optimal performance of scales through thorough testing and inspection routines.
- Helped customers understand the importance of regular scale maintenance for long-term reliability and accuracy.
- Assisted in the installation of new weighing systems, meeting project deadlines and requirements.
- Enhanced customer satisfaction by troubleshooting and resolving scale issues promptly.
- Improved scale accuracy by conducting regular maintenance and calibration.
- Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.
- Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
- Provided exceptional customer service, addressing client concerns, and answering questions regarding scale functionality.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
Truck Driver
U.S. Xpress
Robert, LA
06.2022 - 03.2024
- Conducted long-haul transportation of goods, prioritizing safety regulations and adherence to company protocols.
- Analyzed and adjusted delivery routes to maximize efficiency and minimize potential delays.
- Assessed vehicle condition through detailed pre-trip inspections, ensuring operational safety and regulatory compliance.
- Executed meticulous tracking of mileage, fuel use, and delivery records, facilitating adherence to regulatory requirements.
- Assisted in training new drivers on company protocols and safe driving practices.
- Collaborated with dispatch teams to streamline operations and improve delivery efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT logbook and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
Cable Technician
OKC
Ponchatoula, LA
03.2014 - 01.2020
- Tested installed cabling for transmission integrity and signal continuity.
- Compiled parts, equipment, and documentation for service calls to ensure accurate and efficient repairs.
- Compiled correct parts, equipment and documentation for all service calls.
- Responded to dispatch requests for service calls and arrived at site with timeliness and professionalism.
- Traveled safely to customer sites to perform repairs, maintenance, or troubleshooting.
- Worked in a wide range of environments to install and maintain equipment, including at the top of poles and ladders and inside manholes and cable faults.
- Communicated with customers to assess needs, understand equipment malfunctions, or offer technical support.
- Maintained tools, equipment, and vehicles to uphold operational standards and ensure safety.
- Increased sales by 10%.
Manager
Trinity Telecom, LLC
Baton Rouge, LA
03.2014 - 03.2015
- Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion.
- Identified and evaluated new business opportunities to drive growth.
- Coached and mentored employees to overcome technical challenges and enhance skills.
- Explored potential partnerships to expand business opportunities and quickly evaluated opportunities.
- Guided team members through complex technical issues to enhance their skills employees through technical challenges.
- Resolved escalated issues and implemented solutions to prevent recurrence.
- Managed escalated problems to maintain customer satisfaction and identified solutions to avoid repeat problems.
- Increased sales by 20%.
Satellite Technician
Satellite Country
Walker, LA
06.2010 - 02.2014
- Educated customers on effective use of systems and controls during installations.
- Completed quick installations and tested signal to verify quality and consistency for customers.
- Maintained stocked vehicle to ensure timely availability of supplies for installations and repairs.
- Tested, repaired and installed equipment to verify functionality and work quality.
- Executed safe installation and repair of satellite systems in challenging environments.
- Taught customers how to use systems, controls and remote.
- Educated customers about equipment use, controls and maintenance for optimal benefits.
- Guided customers on equipment use and maintenance to enhance system performance and longevity.
- Increased sales by 30%.
Education
Class A CDL Certification - Class A CDL Truck Driver
Baton Rouge Community College
Port Allen, LA03-2022
High School Diploma - General Studies
Central High School
Central, LA05-2001
Skills
- Scale operation
- Precision calibration
- Measurement accuracy
- Technical training
- Scale calibration
- Fault diagnosis
- Calibration software
- Technical documentation
- Software configuration
- Weighing systems
- Load cell
- Instrumentation
- Reliability
- Quality assurance
- Collaboration
- System maintenance
- Safe driving
Certification
- Licensed CDL A - 2022-present (no restrictions)
- TWIC Card
- OSHA Card
Personal Information
Driving License: Class A CDL license with endorsements
Languages
English
Native or Bilingual
Timeline
Scale Technician
Pro Scales Construction and Services
03.2024 - Current
Truck Driver
U.S. Xpress
06.2022 - 03.2024
Cable Technician
OKC
03.2014 - 01.2020
Manager
Trinity Telecom, LLC
03.2014 - 03.2015
Satellite Technician
Satellite Country
06.2010 - 02.2014
High School Diploma - General Studies
Central High School
Class A CDL Certification - Class A CDL Truck Driver
Baton Rouge Community College