HENRY ESTRADA
Baton Rouge,LA
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Account Manager
GM Financial
Baton Rouge, LA
09.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Presented product features and advantages to potential customers during sales meetings.
- Created comprehensive reports on account performance and presented them to senior management.
- Developed strategies to increase revenue from existing accounts.
- Ensured compliance with industry regulations when dealing with clients.
- Resolved customer complaints in a timely manner.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Developed successful customer relationships to boost sales opportunities.
Account Development Specialist –GM Protection Products
GP Strategies Corporation
03.2018 - 09.2021
- Train dealership F&I personnel on GM Interview/Menu Presentation also train using all GM Protection Products on coverages and knowledge
- Train using GM Protection product pricing online and all related online links
- Train service departments to sell GM service contracts in the service drive and implement proven process.
GM CPO Process Training Manager-Cadillac Division
GP Strategies Corporation
03.2013 - 03.2018
- Implement the Cadillac CPO process and perform training for Cadillac dealers' sales management, service, and sales staff so they can manage their CPO department and maintain processes to pass two yearly CPO audits
- Meet sales objectives and growth by signing new stores to the Cadillac CPO program
- Ensure dealership is completely confident with the Cadillac CPO process and GM CPO program with total buy in atmosphere at the dealership from the top down.
Finance Director
Lewisville Mitsubishi
05.2010 - 02.2013
- Manage and train a team of Internet salespeople; work and close all deals
- Prepared each deal for finance completion.
Finance Director
Manual Dodge of Richardson
01.2008 - 03.2010
- Manage the F&I department and four producers
- Mentor and train the staff to keep them in compliance and up to date with legal regulations
- Maximize each deal for back-end profit.
New Car Sales Director
Lewisville Mitsubishi
02.2002 - 12.2008
- Manage new car sales operations and meet monthly objectives at a high success rate
- Manage and mentor the sales staff and their certification process and ensure they meet all personal objectives and goals
- Close all deals and rehash deals for finance.
Account Manager-Louisiana
GM Financial
09.2021
- Manage and develop business with GM Protection products and ancillary’s
- Enroll new business seeking growth.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05-1978
Some College (No Degree) - General Studies/Student Athlete
Eastfield College
Mesquite, TXSkills
- Account Management
- Lead prospecting
- Revenue Generation
- Customer training
- Team Training
- Account Servicing
- Needs analysis
- Sales Analysis
- Sales Development
- Project Management
- Territory Management
- Business Development
- Complaint Management
- Client Relationship Management
- Report Writing
- Goal Setting
- Client Development
Timeline
Account Manager-Louisiana
GM Financial
09.2021
Account Manager
GM Financial
09.2021 - Current
Account Development Specialist –GM Protection Products
GP Strategies Corporation
03.2018 - 09.2021
GM CPO Process Training Manager-Cadillac Division
GP Strategies Corporation
03.2013 - 03.2018
Finance Director
Lewisville Mitsubishi
05.2010 - 02.2013
Finance Director
Manual Dodge of Richardson
01.2008 - 03.2010
New Car Sales Director
Lewisville Mitsubishi
02.2002 - 12.2008
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - General Studies/Student Athlete
Eastfield College
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