Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henry Faircloth

Baton Rouge,LA

Summary

Adept at enhancing security and customer satisfaction, I leveraged my report writing and incident reporting skills at National Alliance Security Agency to significantly improve safety protocols. My approach combines expert knowledge in security measures with exceptional interpersonal abilities, ensuring a secure and welcoming environment for all. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Overview

42
42
years of professional experience

Work History

Security Officer

National Alliance Security Agency
07.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Force 1 Solutions
02.2024 - 07.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Agent

Weiser Security Services, Inc.
05.2020 - 02.2024
  • Reduced theft incidents by implementing strict access control measures for employees and visitors.
  • Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
  • Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
  • Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.

Associate

Greyhound Lines Inc.
05.2018 - 05.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Cleaned entire station.

Cleaned entire buses.

Server

Walmart
02.2017 - 05.2018
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Dealer

Belle of Baton Rouge Casino
07.2015 - 02.2017
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Server

Winn Dixie Supermarket
10.2012 - 07.2015
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Security Lieutenant

Cortana Mall LLC
11.2007 - 10.2012
  • Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
  • Evaluated current security protocols, recommending updates when necessary to maintain the highest level of protection possible.
  • Overhauled outdated security policies, aligning them with modern industry standards for increased effectiveness.
  • Developed comprehensive emergency response plans, improving preparedness for various scenarios.

Server

Walgreens
08.2007 - 11.2007
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Paint Department Associate

The Home Depot Inc
02.2007 - 08.2007
  • Contributed to team success by staying current on product innovations and sharing insights during team meetings.
  • Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
  • Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
  • Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.

Repair Technician

Servpro
02.2006 - 02.2007
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.

Security Officer

Target
08.2005 - 02.2006
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Server

Pizza Hut
05.2005 - 08.2005
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Poker Dealer

Wendover Nugget Hotel & Casino
10.2003 - 05.2005
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Enforced casino rules and regulations, promoting fair play among customers.
  • Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.

Multi-Game Dealer

Peppermill Hotel & Casino
03.2000 - 10.2003
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Server

Hilton Suites
09.1999 - 03.2000
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Table Games Floor Supervisor

Sunset Station Hotel & Casino
03.1998 - 09.1999
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Streamlined dealer rotation schedules for greater efficiency and improved team morale.
  • Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.

Asst. Casino Manager

Ramada Express Hotel & Casino
03.1990 - 03.1998

Multi-Game Dealer

Peppermill Hotel & Casino
03.1987 - 03.1990
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.

Blackjack Dealer

Stateline Hotel & Casino
05.1985 - 03.1987
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled Number cash out and buy in transactions each night.

Phlebotomist Technician

LSU Plasma Center
05.1982 - 05.1985
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.

Education

All - Mathematics

Denham Springs High School
Denham Springs, LA
05.1982

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security

Timeline

Security Officer

National Alliance Security Agency
07.2024 - Current

Security Officer

Force 1 Solutions
02.2024 - 07.2024

Security Agent

Weiser Security Services, Inc.
05.2020 - 02.2024

Associate

Greyhound Lines Inc.
05.2018 - 05.2020

Server

Walmart
02.2017 - 05.2018

Dealer

Belle of Baton Rouge Casino
07.2015 - 02.2017

Server

Winn Dixie Supermarket
10.2012 - 07.2015

Security Lieutenant

Cortana Mall LLC
11.2007 - 10.2012

Server

Walgreens
08.2007 - 11.2007

Paint Department Associate

The Home Depot Inc
02.2007 - 08.2007

Repair Technician

Servpro
02.2006 - 02.2007

Security Officer

Target
08.2005 - 02.2006

Server

Pizza Hut
05.2005 - 08.2005

Poker Dealer

Wendover Nugget Hotel & Casino
10.2003 - 05.2005

Multi-Game Dealer

Peppermill Hotel & Casino
03.2000 - 10.2003

Server

Hilton Suites
09.1999 - 03.2000

Table Games Floor Supervisor

Sunset Station Hotel & Casino
03.1998 - 09.1999

Asst. Casino Manager

Ramada Express Hotel & Casino
03.1990 - 03.1998

Multi-Game Dealer

Peppermill Hotel & Casino
03.1987 - 03.1990

Blackjack Dealer

Stateline Hotel & Casino
05.1985 - 03.1987

Phlebotomist Technician

LSU Plasma Center
05.1982 - 05.1985

All - Mathematics

Denham Springs High School
Henry Faircloth