Henry Flores
SANFRANCISCO,CA
Summary
Current student at barber college. Looking to improve customer service and provide quality services. Comfortable working in high volume environments and collaborating with team members and or leaders.
Overview
8
8
years of professional experience
Work History
Barista /Shift Supervisor
Philz Coffee
SANFRANCISCO
08.2024 - Current
- Managed daily operations to optimize workflow during peak hours, enhancing customer satisfaction.
- Trained new baristas in coffee preparation and customer service, improving team efficiency and service quality.
- Maintained cleanliness and organization of the café environment for optimal customer experience.
- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Monitored product quality to consistently meet Philz Coffee's standards, ensuring customer satisfaction.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Ice Cream Scooper
Humphry Slocombe
SANFRANCISCO, CA
08.2024 - 09.2026
- Served a variety of unique ice cream flavors to customers.
- Maintained cleanliness and organization of the serving area.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated cash register and processed customer transactions accurately.
- Greeted customers in a friendly manner and provided excellent customer service.
- Followed company policies regarding portion sizes when serving customers' orders.
- Continually checked the quality of ice cream products served to ensure they met standards set by management.
FOH Team Member/Restaurant Server
Mamahuhu
San Francisco, CA
05.2024 - 09.2024
- Greeted and welcomed customers with friendly, attentive service.
- Assisted in taking and processing customer orders accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained a professional attitude while working under pressure during peak hours.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
Stock Room Associate/Retail Sales Associate
Holister Co.
SANFRANCISCO
05.2018 - 03.2019
- Organized stockroom items to ensure efficient access and inventory management.
- Assisted in receiving shipments and verifying product quantities and conditions.
- Maintained cleanliness and safety standards within stockroom environment.
- Supported visual merchandising efforts by preparing stock for display setups.
- Assisted customers with locating requested items within the store or stockroom area.
Education
John O’Connell High School
SANFRANCISCO, CASkills
- Coffee preparation
- Customer service
- Staff training
- Quality assurance
- Cash handling
- Time management
- Conflict resolution
- Adaptability
Languages
- English
- Spanish
Timeline
Barista /Shift Supervisor
Philz Coffee
08.2024 - Current
Ice Cream Scooper
Humphry Slocombe
08.2024 - 09.2026
FOH Team Member/Restaurant Server
Mamahuhu
05.2024 - 09.2024
Stock Room Associate/Retail Sales Associate
Holister Co.
05.2018 - 03.2019
John O’Connell High School