Henry Hayward
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Leader
Crothall Healthcare Environmental Services
01.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Supervisor
Fashion District Of Philadelphia
07.2019 - 05.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Team Supervisor
Hilton Hotel
08.2014 - 03.2020
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for [8] employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.1984
Skills
- Coaching
- Technical Support
- Documentation and Reporting
- Client Services
- Floor technician
Timeline
Team Leader
Crothall Healthcare Environmental Services
01.2021 - Current
Supervisor
Fashion District Of Philadelphia
07.2019 - 05.2020
Team Supervisor
Hilton Hotel
08.2014 - 03.2020
High School Diploma -
West Philadelphia High School
Similar Profiles
Jasmani OrtegaJasmani Ortega
Assistant Director of Environmental Services at Crothall Healthcare Environmental ServicesAssistant Director of Environmental Services at Crothall Healthcare Environmental Services
Kyonna WallaceKyonna Wallace
Supervisor at Crothall Healthcare Environmental ServicesSupervisor at Crothall Healthcare Environmental Services
Adriana CentersAdriana Centers
Custodial Worker at Crothall Healthcare Environmental ServicesCustodial Worker at Crothall Healthcare Environmental Services
Hugh AguilarHugh Aguilar
Operations Manager at Crothall Healthcare Environmental ServicesOperations Manager at Crothall Healthcare Environmental Services
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office