Henry Hill
Dearborn,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
AI Chat Bot Content Moderator
Google
02.2023 - Current
- Review and rate AI responses to end user prompts
- Work within a team environment to gain a greater understanding of AI response logic
- Provide AI logic and reasoning feedback to management
- Utilize multiple applications to review, rate, and provide feedback.
Member Service Representative
BroadPath
11.2022 - 02.2023
- Met or exceeded established performance goals in efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
- Assisted customers on the phone with basic inquiries, eligibility, ID cards, Member Portal, PCP changes, and personal information updates
- Properly escalated telephone calls to relevant departments and processed required documentation
- Ensured compliance with BroadPath, Client, and any job-specific regulations
- Demonstrated passion and perseverance towards goals despite obstacles or distractions.
Retention Specialist
Comcast/Xfinity
01.2022 - 11.2022
- Fielded incoming calls from customers considering canceling their services.
- Developed strategies to improve customer experience and increase loyalty.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
Experienced Network Administrator
Dearborn, MI Manuel Dumlao M.D.
03.2007 - 02.2021
- Troubleshot and diagnosed technical issues
- Provided customer support needs assessment and service desk support
- Upgraded hardware and software, including desktops, servers, and printers
- Integrated and coordinated new security procedures and measures to protect the network
- Monitored system upgrades and ensured compliance with federal regulations for security.
Education
Some College -
University Of Detroit Mercy
High School Diploma -
Northwestern High School
Skills
- Social media knowledge
- Online research
- Content Management
- Written Communication
- Reliability
Timeline
AI Chat Bot Content Moderator
Google
02.2023 - Current
Member Service Representative
BroadPath
11.2022 - 02.2023
Retention Specialist
Comcast/Xfinity
01.2022 - 11.2022
Experienced Network Administrator
Dearborn, MI Manuel Dumlao M.D.
03.2007 - 02.2021
Some College -
University Of Detroit Mercy
High School Diploma -
Northwestern High School
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