Dedicated customer service representative with proven conflict resolution and bilingual communication skills. Committed to enhancing customer satisfaction and streamlining processes for operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Worldwide Fligth Service (Spirit)
Newark, NJ
03.2023 - 05.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed ticketing systems to ensure efficient processing of customer requests.
Collaborated with team members to enhance service delivery and operational efficiency.
Trained new staff on customer service protocols and system navigation procedures.
Streamlined gate operations for timely departures and minimized delays.
Cart Associate
Smarte Carte
Newark, NJ
07.2022 - 02.2023
Drove cart organization and retrieval to enhance customer service efficiency.
Assisted in maintaining cleanliness and safety of designated areas throughout facility.
Collaborated with team members to streamline cart management processes.
Cleaner
KBS Cleaning Services
Rahway, NJ
11.2021 - 01.2023
Performed thorough cleaning of assigned areas, ensuring adherence to safety and cleanliness standards.
Operated various cleaning equipment, including vacuums, floor scrubbers, and pressure washers.
Maintained inventory of cleaning supplies, facilitating timely restocking and efficient operations.
Assisted in training new team members on cleaning protocols and safety procedures.
Cashier
Eagle Supermarket
Linden, NJ
05.2020 - 08.2021
Processed customer transactions accurately and efficiently using point-of-sale systems.
Assisted in maintaining product displays and ensuring stock availability on shelves.
Trained new cashiers on operational procedures and customer service standards.
Collaborated with team members to uphold store policies and promote a positive work environment.