Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marilyn Cajamarca

Elizabeth,NJ

Summary

Dedicated customer service representative with proven conflict resolution and bilingual communication skills. Committed to enhancing customer satisfaction and streamlining processes for operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Worldwide Fligth Service (Spirit)
Newark, NJ
03.2023 - 05.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed ticketing systems to ensure efficient processing of customer requests.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Trained new staff on customer service protocols and system navigation procedures.
  • Streamlined gate operations for timely departures and minimized delays.

Cart Associate

Smarte Carte
Newark, NJ
07.2022 - 02.2023
  • Drove cart organization and retrieval to enhance customer service efficiency.
  • Assisted in maintaining cleanliness and safety of designated areas throughout facility.
  • Collaborated with team members to streamline cart management processes.

Cleaner

KBS Cleaning Services
Rahway, NJ
11.2021 - 01.2023
  • Performed thorough cleaning of assigned areas, ensuring adherence to safety and cleanliness standards.
  • Operated various cleaning equipment, including vacuums, floor scrubbers, and pressure washers.
  • Maintained inventory of cleaning supplies, facilitating timely restocking and efficient operations.
  • Assisted in training new team members on cleaning protocols and safety procedures.

Cashier

Eagle Supermarket
Linden, NJ
05.2020 - 08.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining product displays and ensuring stock availability on shelves.
  • Trained new cashiers on operational procedures and customer service standards.
  • Collaborated with team members to uphold store policies and promote a positive work environment.

Education

High School Diploma -

Unidad Educativa Fiscomisional Rio Cenepa
Ecuador
07-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Payment processing
  • Airport procedures
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Worldwide Fligth Service (Spirit)
03.2023 - 05.2026

Cart Associate

Smarte Carte
07.2022 - 02.2023

Cleaner

KBS Cleaning Services
11.2021 - 01.2023

Cashier

Eagle Supermarket
05.2020 - 08.2021

High School Diploma -

Unidad Educativa Fiscomisional Rio Cenepa