Summary
Overview
Work History
Education
Skills
Timeline
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Henry Junior Paulino

Greenfield,IN

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over years of management performance. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Fluent in English and Spanish.

Overview

5
5
years of professional experience

Work History

IXD Area Manager I Operations

Amazon
08.2023 - Current
  • Manage total of 135 Associates to maintain a Proven track record of driving operational excellence and strategic initiatives while delivering superior customer service.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Increased team productivity by streamlining processes and implementing more efficient systems.

Public Safety

Lindsey Wilson College
01.2023 - 08.2023
  • Conducted thorough environmental health inspections to ensure compliance with regulations and maintain public safety.
  • Collaborated with other departments to address community concerns and improve overall public safety outcomes.
  • Enhanced public safety by accurately documenting incident details and maintaining up-to-date records in the system.

Assistant Manager & Front Desk Agent

Sleep Inn
05.2022 - 01.2023
  • Spearheaded guest check-ins and check-outs and offered housekeeping assistance with room assignments
  • Assisted guests with reservations and served as an Assistant Manager for evening and night shifts as needed
  • Collaborated cohesively with other staff members to complete day-to-day duties productively.

Sales Representative

Imperious Management
06.2021 - 08.2021
  • Communicated succinctly with the customers to streamline business development, while managing a sales team
  • Evaluated customer concerns, while formulating robust responses to resolve them
  • Played an instrumental role as the Head Sales Representative Trainer and counseled to co-workers
  • Understood customer needs in a meticulous manner and offered solutions suited for their requirements

Retail Associate

The Home Depot
05.2019 - 08.2020
  • Served as a customer service agent and assisted the manager on various tasks including shift coordination and inventory evaluation
  • Directed customers to products, answered questions about goods and assisted in purchase decisions
  • Achieved optimum customer satisfaction by educating them comprehensively about different products

Education

Bachelor of Arts - Psychology, Communications

Lindsey Wilson College
Columbia, Kentucky
05.2023

Associates Degree - Liberal Arts

New Mexico Military Institute
04.2020

Skills

  • Operations Management
  • Metrics Calculation/Analysis
  • Analytic Tools and Methods
  • Costumer Relations
  • Learning and Development
  • Problem Solving
  • MS Office & Google Drive
  • Distribution and Warehousing
  • Performance Management
  • Quality Management
  • Logistics System
  • Bilingual

Timeline

IXD Area Manager I Operations

Amazon
08.2023 - Current

Public Safety

Lindsey Wilson College
01.2023 - 08.2023

Assistant Manager & Front Desk Agent

Sleep Inn
05.2022 - 01.2023

Sales Representative

Imperious Management
06.2021 - 08.2021

Retail Associate

The Home Depot
05.2019 - 08.2020

Bachelor of Arts - Psychology, Communications

Lindsey Wilson College

Associates Degree - Liberal Arts

New Mexico Military Institute
Henry Junior Paulino