Henry Katz
Vancouver,WA
Judge a man by his questions rather than his answers.
Voltaire
Summary
Enthusiastic individual experienced in analyzing issues and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
9
9
years of professional experience
Work History
Incident Response Technician
Daimler Trucks
03.2022 - Current
- Responsible for monitoring systems, server hardware, and coordinating an accurate response to each individual incident
- Handling a wide range of calls and emails from internal employees and external consumers, including system administrators, dealers and programmers
- Also responsible for analyzing mainframe and open system jobs processes and correct any error that may be deemed necessary
- Editing mainframe JCL to restart jobs that end outside of scheduling
- This position allows me to provide incident facilitation and work with programs like outlook, excel, Word, Teams, Sap, CPS, Service Now(snow), Cisco Jabber (for remote calls), Cism, IMS, z/os Mainframe, etc...
Solutions Specialist
Verizon Wireless
07.2021 - 01.2022
- Troubleshooting IOS devices (iPhones, tablets, etc...) and Android devices (Samsung, LG, Motorola, etc...)
- Analyzing customer issues and finding creative solutions to fix common and uncommon problems daily
- Transfer of content between devices and from backups
- Controlling the flow of traffic into the retail store.
Covid Greeter
Kaiser Permanente
03.2021 - 06.2021
- Patient greeting, escorting, screening, and problem solving
- Customer service including de-escalation of tense situations
- Asking scripted questions to screen for covid
- Informing of government mandated hospital regulations
- Handling very sensitive situations
- Team leading and training new hires are duties that are included in my position.
Tripeaks Delivery Driver
Amazon
11.2020 - 02.2021
- Safe driving, learning, transporting, and package drop-offs are key roles as an Amazon delivery driver
- Quality and quantity play a big role in this position
- Requires you to be the face of the company with every customer interaction
- Given a route with hundreds of packages and when you're complete you help those who need it.
Herbicide Tech/Foreman
DBI Services
05.2019 - 09.2020
- Spraying for contracted companies like Union Pacific Railroad, DOT in several states, Power Plants, etc
- Mixing specified group of chemical concentrates and mixing it with several hundred gallons of water
- Organizing daily work operations, operating chemical spray systems, weed trimmers, and driving long distances are routine with this position
- Vegetation management, mowing, spraying, weed eating, tree trimming
- Maintaining highways and adjacent properties by eliminating pests that occur in right-of-way areas
- Using proper chemical control measures to prevent accidents, injuries, or illnesses
- Promoted as Foreman managing coworkers and keeping up with several crew members became a normal operation
- Finding a solution for any problem that arises and working as a team is standard procedure.
Technical Support
Charter Communications
02.2019 - 06.2019
- Provided advanced troubleshooting of escalated customer service inquiries regarding High-Speed Online products and services including Digital Phone
- Educated customers about PC equipment, e-mail, software, and cable modems in a high-volume/high-demand inbound call center environment
- Network repair and technical troubleshooting
- Helped customers with any issue that may arise regarding their purchased services
- Dealt with account management, account security, and technical customer service.
Line Clearance Trimmer
Wright Tree Service
09.2018 - 02.2019
- Trimmed and/or removed trees by climbing with the aid of a ladder, safety belt, climbing line, or powered trimmer lift truck, or worked from the ground using saws/pruners
- Used appropriate tools to fell trees or trimmed trunks and split them into manageable pieces
- Loaded and unloaded trucks with logs, stumps, brush, and debris and/or fed brush into a wood chipper
- Prioritized safety due to the use of hazardous tools and work conditions.
Retail Sales Associate
Sprint
09.2016 - 02.2017
- Provided phone troubleshooting and account management
- Found unique and clever ways to sell and satisfy each customer
- Displayed/restocked items sold daily in a unique way following a weekly planogram
- Created and managed customer accounts
- Built rapport and maintained relationships with customers.
Warehouse Associate
Sears
09.2014 - 01.2017
- Unloaded trucks quickly and safely
- Stocked both floor and warehouse while maintaining customer service pickups
- Handled store maintenance and customer tool repair
- Picked and packed products for daily online orders.
Education
A+ Essentials
CompTIA A+ Essentials (v1) - Issued by ACI Learning. Student install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
ITIL Foundation
ITIL Foundation (v1) - Issued by ACI Learning. Student is taught the crucial fundamental concepts, principles, processes, and functions to enable successful IT Service Management, or ITSM. Students learn how to align IT with business, control IT costs, improve service, and balance IT resources. This course provides proven practical guidance and best practices on how to introduce an integrated IT Service Management framework within an organization.
08.2014
Skills
- Troubleshooting
- Microsoft Word
- Excel
- Outlook
- Team Work
- Tablet, Phone, Computer
- Customer Service
- Equipment Maintenance
- Issue Analysis
- Software
- Hardware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Incident Response Technician - Daimler Trucks
03.2022 - Current
Solutions Specialist - Verizon Wireless
07.2021 - 01.2022
Covid Greeter - Kaiser Permanente
03.2021 - 06.2021
Tripeaks Delivery Driver - Amazon
11.2020 - 02.2021
Herbicide Tech/Foreman - DBI Services
05.2019 - 09.2020
Technical Support - Charter Communications
02.2019 - 06.2019
Line Clearance Trimmer - Wright Tree Service
09.2018 - 02.2019
Retail Sales Associate - Sprint
09.2016 - 02.2017
Warehouse Associate - Sears
09.2014 - 01.2017
IT LeaderQuest - , A+ Essentials
IT LeaderQuest - , ITIL Foundation
Northwest Florida State - ,
Westport High School - ,
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