Henry L. Madison Jr
Rowlett,TX
Summary
Highly-motivated employee with 30 years of Insurance experience and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Consolidated Claims Associate
State Farm Insurance Inc
Richardson, TX
03.2019 - Current
- Review and process Auto and Fire Agent Draft Authority Claims, along with investigating emergency road service claims submitted by Agency and service providers.
- Contributes to a collaborative work environment
- Emphasizes excellent communication skills with Agency, Insureds, and service providers through written and verbal means.
Credit Union Specialist
State Farm Insurance Inc
Richardson, TX
02.2018 - 03.2019
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively with Credit Union members.
- Assisted Credit Union members with their financial needs, by issuing checks or making transfers to different accounts
Customer Interaction Review Specialist
State Farm Insurance Inc
Richardson, TX
02.2014 - 02.2018
- Provided ongoing coaching and mentoring support to employees regarding best practices for dealing with customers.
- Assisted with developing training materials designed to improve employee performance when interacting with customers.
- Monitored employee performance and provided constructive feedback as needed.
- Monitored employee performance during customer interactions to ensure compliance with company policies and procedures.
Agency Sales Resources
State Farm Insurance Inc
Irving, TX
09.2012 - 02.2014
- Worked in a team environment to handle high complexity calls, servicing Agency.
- Built and maintained strong connections with Agents while growing and managing their social media presence.
Auto Claims Processor - Property
State Farm Insurance Inc
Dallas, TX
06.1997 - 09.2012
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Communicated with policyholders to explain claim decisions and answer inquiries.
- Utilized claims processing software to streamline workflow and increase efficiency.
- Adhered to state and federal regulations regarding insurance claims processing.
- Collaborated with fellow team members to manage large volume of claims.
Services Technician 1
State Farm Insurance Inc
Birmingham, AL
09.1993 - 06.1997
- Responsible for delivering the mail throughout the Operation Center
- Maintained the equipment required to sort the mail.
Education
Associate of Arts - Computer Information Systems
Southern Technical College
Monroe, La01-1992
Skills
- Claims Processing
- Insurance knowledge
- Policy Knowledge
- Claims Investigation
- Team Collaboration
- Decision-Making
- Conflict Resolution
- Policy understanding
- File Management
- Time Management
Timeline
Consolidated Claims Associate
State Farm Insurance Inc
03.2019 - Current
Credit Union Specialist
State Farm Insurance Inc
02.2018 - 03.2019
Customer Interaction Review Specialist
State Farm Insurance Inc
02.2014 - 02.2018
Agency Sales Resources
State Farm Insurance Inc
09.2012 - 02.2014
Auto Claims Processor - Property
State Farm Insurance Inc
06.1997 - 09.2012
Services Technician 1
State Farm Insurance Inc
09.1993 - 06.1997
Associate of Arts - Computer Information Systems
Southern Technical College
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