Henry Loia
Anchorage,AK
Summary
Dynamic Warehouse Operations Manager with extensive experience in streamlining logistics and ensuring safety compliance. Adept at analyzing performance metrics and implementing efficient processes, driving productivity, and reducing operational discrepancies.
Overview
13
13
years of professional experience
Work History
Account Manger/Warehouse Operations Manager
Smart Warehousing
Fontana, CA
01.2018 - 01.2026
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed tailored solutions to meet diverse client needs, enhancing service delivery efficiency.
- Collaborated with cross-functional teams to optimize logistics and improve supply chain processes.
- Analyzed account performance metrics, identifying opportunities for growth and strategic improvements.
- Trained and mentored junior staff on best practices in account management and customer service standards.
- Directed daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on best practices in logistics and material handling procedures.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Analyzed operational processes, identifying areas for improvement and implementing effective solutions.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Ramp Agent/Stockroom Clerk
Northern Air Maintenance Services
Anchorage
01.2013 - 01.2018
- Operated ground support equipment to ensure timely aircraft servicing and departures.
- Conducted safety checks on equipment and facilities to maintain compliance with industry standards.
- Coordinated baggage handling processes to optimize loading efficiency and reduce delays.
- Collaborated with flight crews to ensure accurate communication regarding load information and boarding procedures.
- Utilized inventory management software to track stock movements and generate reports for management review.
- Shelved new and returned inventory according to proper storage procedures.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Checked cargo and baggage for security to meet TSA regulations.
- Received and inspected incoming shipments for accuracy and quality control compliance.
- Conducted regular cycle counts to maintain accurate inventory records and reduce discrepancies.
Education
High School Diploma -
Bartlett High School
Anchorage, AKSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Customer relationships
- Shipping and receiving
- Order fulfillment
- Stock control
- Logistics
- Customer care
- Loading and unloading
- Problem-solving
- Workflow coordination
- Warehouse operations
- Order picking and processing
- Team building and leadership
- Inventory and stocking
- Billing and invoicing
- Employee safety
- Team coaching
- Hiring and training
- Operations management
- Goal setting
- Warehouse logistics
- Staff management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 30+ staff members.
- Oversaw and managed multiple multi-million dollar warehouses.
- Handled more than 50 different customer accounts.
- Received "Employee of the Year" award in 2021.
Timeline
Account Manger/Warehouse Operations Manager
Smart Warehousing
01.2018 - 01.2026
Ramp Agent/Stockroom Clerk
Northern Air Maintenance Services
01.2013 - 01.2018
High School Diploma -
Bartlett High School