Gary Kiecker
The MPX Group
Chaska,MN
1
Language
37
years of professional experience
Experienced account manager and project coordinator with a strong record of building client trust, managing portfolios, and delivering accurate estimates. Known for responsive communication, problem solving, and smooth coordination across teams.
Work History
Account Manager/Project Manger/Estimator
3 Years 8 Months- Managed client portfolios, aligning service delivery with account goals and expectations.
- Coordinated cross-functional teams to execute account plans and project requirements.
- Reviewed client requests, ensuring accurate estimates, timelines, and deliverable specifications.
- Cultivated long-term relationships through consistent communication and responsive issue resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed solutions for account challenges, improving satisfaction and retention.
- Monitored account activity, identifying opportunities for upsell and service expansion.
Owner
5 Years 4 Months- Managed client consultations, translating project requirements into accurate print estimates and specifications.
- Coordinated order intake, proof approvals, and job routing to maintain smooth production flow.
- Directed daily print shop operations, aligning production schedules with customer deadlines and quality standards.
- Oversaw graphic design workflows, ensuring artwork files met press-ready production requirements.
Manager Print Division
8 Years 1 Month- Managed daily print operations to maintain efficient workflow and service delivery.
- Coordinated staff schedules, assignments, and task priorities for consistent team performance.
- Oversaw client service requests, ensuring accurate resolution and timely follow-up.
- Implemented process improvements to strengthen productivity and reduce operational delays.
- Resolved workflow issues and escalated concerns to maintain service continuity.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Project Manger/Estimator/Account Manager/Owner
19 Years 2 Months- Coordinated print projects from quote approval through delivery, maintaining clear client communication and expectations.
- Managed production schedules, prioritizing jobs to meet deadlines and balance shop capacity.
- Reviewed artwork, proofs, and specifications for accuracy before releasing orders to production.
- Collaborated with designers, press operators, and vendors to resolve job requirements and material issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
High School Diploma
No Degree
Skills
Account management
Relationship management
Account development
Client management
Client acquisition
Customer satisfaction
Sales strategy
Account management
Upselling
Operations
Documentation management
Value proposition
Process optimization
Client onboarding
Objection handling
Customer service
Languages
English
Native or Bilingual
Timeline
Account Manager/Project Manger/Estimator
The MPX Group
02.2023 - CurrentRead More
Owner
Minuteman Press
10.2017 - 02.2023Read More
Manager Print Division
Innovative Office Solutions
09.2009 - 10.2017Read More
Project Manger/Estimator/Account Manager/Owner
Minuteman Press
01.1990 - 03.2009Read More
Burnsville High School
High School Diploma
Read More
Dakota County Technical College
No Degree
Read More