Henry Maduka
Customer Service Representative
Reynoldsburg,OH
Summary
Compassionate Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with medical terminology and procedures. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Overview
8
8
years of professional experience
Work History
Home Health Aid /Care Giver
Diamond Home Care llc
Grove City, Ohio
05.2016 - Current
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained accurate records of patient care, condition, progress and concerns.
- Provided pre- and post-operative care.
Front Desk/Billing
Diamond Home Care LLC
Grove City, OH
02.2016 - 10.2017
- Supported the human resources department in the annual employee review process to manage performance merit increases.
- Correctly coded and billed medical claims for the agency.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Professionally and courteously verified appointment times with patients.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients\' eligibility and claims status with insurance agencies.
- Diligently filed and followed up on third party claims.
Education
Bachelor of Science - Management
Imo State University
Owerri, IM, Nigeria2010
High School Diploma - undefined
Apapa Senior High School
Lagos, LA, Nigeria2004
Skills
- * Computer Knowledge
- CPR/First Aid certified
- Patient-focused care
- Feeding assistance expert
- Dementia and Alzheimer's knowledge
- Trustworthy companion
- Companionship and emotional support
- Compassionate
- Compassionate caregiver
- Efficient and reliable team player
- Committed team player
- Culinary talent
- Dedicated hospice care provider
- Adaptable
Additional Information
COMMUNITY SERVICES
* Volunteering member of the OSUWexner Medical Center
* Volunteering member at the Columbus Dream Center
* Volunteering member of the OSUWexner Medical Center
* Volunteering member at the Columbus Dream Center
Timeline
Home Health Aid /Care Giver
Diamond Home Care llc
05.2016 - Current
Front Desk/Billing
Diamond Home Care LLC
02.2016 - 10.2017
Bachelor of Science - Management
Imo State University
High School Diploma - undefined
Apapa Senior High School
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