Henry Medrano
New York,NY
Overview
3
3
years of professional experience
Work History
ESPN+ Producer
Manhattan College
09.2023 - Current
- Coordinate camera operations for live broadcasts, ensuring cameras are positioned, angled, and adjusted in the best possible ways to capture important events while enhancing the viewing experience.
- Assure that cameras and equipment are operating correctly by inspecting the setup and troubleshooting the equipment.
- Managed and uploaded real-time graphics for live college basketball broadcasts, including stats, scores, and standings.
Customer Service Representative
State Farm
06.2023 - 09.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
College Graduation Live Producer, YouTube
Manhattan College
05.2023 - 05.2023
- Produced and live-streamed college graduation ceremonies on YouTube, ensuring seamless execution and high-quality production.
- Conducted thorough pre-event testing to ensure optimal video and audio quality, troubleshooting and resolving issues promptly.
- Coordinated with event organizers, college staff, and technical teams to plan and execute live-streaming strategies.
Manhattan Jaspers Men’s Basketball Team Manager
Manhattan College
10.2022 - 03.2023
- Managed team equipment, ensuring proper inventory, organization, and maintenance of uniforms, gear, and supplies.
- Assisted during practices and games, providing support to coaches and players as needed.
- Assisted coaching staff with video breakdown and analysis, providing detailed insights into team performance, opponents, and game strategy.
ESPN+ College Basketball Timeout Coordinator
Manhattan College
01.2023 - 02.2023
- Communicated effectively with game officials, signaling the start and end of timeouts to teams and spectators.
- Coordinated with scoring table personnel to synchronize timeout execution and maintain game flow.
- Timed and enforced appropriate durations for full and short timeouts, aligning with league standards.
Education
Bachelor of Arts - Communications
Manhattan University
Riverdale, NY12-2025
Skills
- Fluent in Spanish
- Pan, Tilt, and Zoom Mastery: Smoothly tracking players and ball movement during gameplay
- Adaptability in leadership
- Effective team collaboration
Timeline
ESPN+ Producer
Manhattan College
09.2023 - Current
Customer Service Representative
State Farm
06.2023 - 09.2023
College Graduation Live Producer, YouTube
Manhattan College
05.2023 - 05.2023
ESPN+ College Basketball Timeout Coordinator
Manhattan College
01.2023 - 02.2023
Manhattan Jaspers Men’s Basketball Team Manager
Manhattan College
10.2022 - 03.2023
Bachelor of Arts - Communications
Manhattan University