Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
43
43
years of professional experience
Work History
Construction Splicer
AT&T
Santa Clara, CA
08.1997 - Current
Operated and maintained splicing machines to join optical fibers together.
Trained new personnel on proper use of splicing machines and safety protocols.
Reviewed customer specifications before beginning a job to ensure compliance with their requirements.
Performed splicing, bonding, grounding and terminations of cables.
First Sergeant
U.S. Army Signal Corps. Army Signal Corps
Sacramento, CA
02.1987 - 06.2012
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Radio Telephone Operator
US Army
Killeen, TX
06.1981 - 02.1987
Developed and maintained media relations strategies to increase public awareness of company activities.
Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications.
Communicated instructions clearly and concisely over radio networks.
Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.