Timothy Detwiler
Royersford,PA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence. Comprehensive knowledge of vast network technologies from Central office to end user equipment including Fios, copper, and special circuits. Possess strong interpersonal skills and have demonstrated the ability to effectively manage diverse personalities in a variety of challenging situations.
Overview
22
22
years of professional experience
Work History
Construction Splicer
Verizon
Norristown, PA
03.2019 - Current
- Successfully took the lead on prints, where I delegate specific tasks to team members and monitor progress closely to ensure we meet deadlines and quality standards.
- Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
- Comply with Verizon standards for production of safe, reliable cables and Verizon PAUSE procedures.
- Collaborate with engineers to optimize network design and layout through EWOs ensuring minimal signal degradation or fiber stress.
Officer Secretary/Elected Union Steward
CWA Local 13000
Pennsylvania
04.2014 - 07.2026
- Lead and manage over 350 union members.
- Maintain accurate records regarding member concerns, grievances filed, resolutions achieved, and other pertinent data.
- Facilitate open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Complete in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Participate in labor-management meetings to discuss labor issues.
- Reduce grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Service Technician
Verizon
Norristown, PA
12.2006 - 03.2019
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Correctional Officer
Montgomery County
Eagleville, PA
06.2004 - 12.2006
- Managed approximately 200 inmates as Section Officer.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Bolstered team morale and cooperation through effective leadership and communication.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
Skills
- Team leadership
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Project planning
- Customer service
- Conflict resolution
- Negotiation
- Coaching and mentoring
Timeline
Construction Splicer
Verizon
03.2019 - Current
Officer Secretary/Elected Union Steward
CWA Local 13000
04.2014 - 07.2026
Service Technician
Verizon
12.2006 - 03.2019
Correctional Officer
Montgomery County
06.2004 - 12.2006