Henry Michener

Managed setup and inventory for point-of-sale systems for local restaurants and businesses

• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.

• Provide technical support and customer service to all DFCS employees, troubleshooting and resolving hardware and software issues. Document and track resolutions using the Web Help Desk system
• Develop and maintain comprehensive technical and operational support documentation, ensuring clarity and usability for end-users and technical staff
• Enhance technical skills through formal and informal training methods, staying updated with the latest advancements in IT hardware, software, and customer service best practices