Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Munoz

Westminster ,Ca

Summary

Dynamic host with a proven track record at Olive Garden, excelling in reservation management and customer service. Expertly navigated high-pressure situations, enhancing guest satisfaction through effective conflict resolution and menu knowledge. Recognized for promptly greeting and seating guests, ensuring a seamless dining experience.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Amazon
10.2023 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Host

Olive Garden
08.2021 - 10.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Fountain Valley High School
Fountain Valley, CA
06.2023

Skills

  • Reservation management
  • Menu knowledge
  • Customer service
  • Conflict resolution

Languages

Spanish
Professional Working

Timeline

Fulfillment Associate

Amazon
10.2023 - Current

Host

Olive Garden
08.2021 - 10.2022

High School Diploma -

Fountain Valley High School

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Henry Munoz