Summary
Overview
Work History
Education
Skills
Timeline
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Jaynee' Jackson

Romulus,MI

Summary

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environment and alone.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2022 - 08.2023
  • Selected and filled orders from stock to fulfill customer requirements.

Reservation Sales Agent

Booking.com USA
03.2022 - 06.2023
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Handled reservations and answered questions from interested patrons for busy 100-room hotel

Customer Service Representative

TDB Communications
12.2020 - 12.2021
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.

Provider Support Specialist

Maximus Call Center
03.2019 - 10.2020
  • Assisted Michigan based healthcare workers, using CRM Software, with medical codes, claim status and Insurance coverage, billing, prior authorizations, as well as enrollment
  • Established rapport with customers to better address questions pertaining to certification updates.

Education

BBA - Business Administration And Management

Henry Ford College
Dearborn, MI
06.2027

Skills

  • Merchandising and Display
  • Clerical Support
  • Reservation Coordination
  • Staff Training
  • Active Listening
  • Customer Relations
  • Process Transactions
  • Payroll Processing

Timeline

Fulfillment Associate

Amazon
08.2022 - 08.2023

Reservation Sales Agent

Booking.com USA
03.2022 - 06.2023

Customer Service Representative

TDB Communications
12.2020 - 12.2021

Provider Support Specialist

Maximus Call Center
03.2019 - 10.2020

BBA - Business Administration And Management

Henry Ford College

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Jaynee' Jackson